Summary
Overview
Work History
Education
Skills
Certification
Driving License - Expiry Date
Timeline
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Sadia Mushtaq

Sadia Mushtaq

Summary

As a results-driven professional boasting over a decade of expertise in Human Resources and more than five years in Sales, I am eager to secure a dynamic position that capitalizes on my proficiency in talent management, employee engagement, and client relationship-building. My commitment lies in driving measurable outcomes by implementing strategic HR methodologies and fostering robust sales growth strategies.

Seasoned HR and Sales professional with a strong track record in recruitment, employee relations, training, and organizational development, combined with proven success in client acquisition and sales growth. Recognized for exceptional communication, negotiation, and leadership skills with the ability to align people strategy with business goals. Experienced in both corporate and field environments, bringing a well-rounded business perspective.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Manager

Bab Al Karama- Amer Center
Karama
11.2024 - Current
  • Specialized in facilitating various business setup processes including Mainland, Freezone, and family sponsorship and Golden visa arrangements.
  • Skilled in navigating complex immigration and labor-related issues, including absconding cases, bans, cancellations, and fine resolutions.
  • Demonstrated expertise in handling sensitive matters such as mercy petitions and sponsor negotiations, ensuring compliance and client satisfaction.
  • Developed and executed strategic sales plans to meet and exceed company targets.
  • Led and motivated a sales team to enhance performance and achieve sales objectives.
  • Provided mentorship and training to junior sales representatives, resulting in a notable 70% boost in team productivity and sales effectiveness.
  • Established and maintained relationships with key clients to ensure customer satisfaction and loyalty.
  • Fostered collaborative relationships with marketing and product development teams to ensure client needs were met with tailored product offerings.
  • Monitored sales performance metrics to identify areas for improvement and implement corrective actions.
  • Conducted regular training sessions to improve the sales team's product knowledge and sales skills.
  • Collaborated with marketing to develop promotional campaigns that drive sales and brand awareness.
  • Negotiated contracts and agreements with suppliers, vendors, and customers to optimize terms.
  • Utilized CRM systems to track sales opportunities, manage customer interactions, and report on sales progress.

Sales Manager

Quick Plus – Amer Center
Al-Qusais
06.2022 - 10.2024
  • Rapidly advanced from Sales Consultant to Sales Manager within one year, demonstrating exceptional performance and leadership skills.
  • Spearheaded the development and execution of a strategic business plan to expand the customer base and solidify the company's market presence.
  • Directed the sales team to achieve and surpass sales targets, fostering a culture of success and goal attainment.
  • Led the recruitment process, established clear sales objectives, provided coaching, and monitored the performance of sales representatives to ensure high productivity.
  • Cultivated and maintained strong, enduring customer relationships by partnering with clients and gaining a deep understanding of their needs.
  • Delivered comprehensive sales, revenue, and expense reports, as well as realistic forecasts to the management team, contributing to informed decision-making.
  • Proactively identified emerging market opportunities and shifts, maintaining a keen awareness of new product developments and competitive dynamics.
  • Conducted regular sales meetings to review targets, performance, and strategies.
  • Major Service: Family Sponsorship Visa, Mainland Business Setup, Freezone Business Setup, Golden Visa, Overstay Fines, Immigration Absconding, Labor Absconding, Labor Ban, Labor Cancellation, Immigration Cancellation, Outpass, Mercy Petition, Sponsor Dealing.

HR Executive

Network IPS
01.2020 - 03.2022
  • Company Overview: AUH
  • Managed comprehensive HR operations, encompassing recruitment, onboarding, payroll processing, and regulatory compliance.
  • Designed and executed employee engagement initiatives, resulting in a 25% increase in staff retention.
  • Facilitated professional development through training programs focused on performance management, soft skills enhancement, and leadership cultivation.
  • Resolved workplace conflicts and fostered a positive work environment by employing proactive HR strategies.
  • Provided expert guidance to senior management on the formulation and implementation of HR policies in accordance with labor legislation and company objectives.
  • AUH

HR/OD Manager

SKILLS HUB PRIVATE LIMITED
07.2016 - 12.2019
  • Developed and implemented organizational strategy in alignment with senior management directives, ensuring a cohesive mission, vision, and strategic direction.
  • Designed a comprehensive organizational structure, including the development of job descriptions and extraction of Key Result Areas (KRAs) to establish Key Performance Indicators (KPIs) for each role.
  • Spearheaded the creation of company systems by formulating policies, procedures, and documentation across all departments.
  • Collaborated with senior management to develop and enforce Human Resources policies and procedures.
  • Managed the full recruitment and selection process to address staffing needs and fill vacant positions efficiently.
  • Created job grading systems to define and categorize each position within the organization.
  • Oversaw the preparation of salary structures, ensuring equitable compensation across the company.
  • Ensured compliance with compensation, benefits, and attendance management systems, maintaining adherence to legal and organizational standards.
  • Design the Job grades of each position.
  • Responsible to prepare the salaries.
  • Guarantee compliance of compensation, benefits and attendance management systems.

HR Executive

Suraj Cotton Mills
07.2013 - 06.2016
  • Develop and implement HR strategies aligned with the company's business goals.
  • Manage recruitment processes to attract and retain top talent.
  • Design and oversee onboarding programs to ensure successful integration of new hires.
  • Conduct performance management and improvement systems.
  • Oversee employee relations, including managing conflicts and ensuring compliance with labor laws.
  • Implement and monitor ongoing HR policies, procedures, and systems.
  • Administer compensation and benefits programs to ensure competitiveness and equity.
  • Provide support and guidance to management and staff on HR-related matters.
  • Drive HR projects, such as job design, succession planning, and workforce development.

HR Officer & Admin Officer

NovaMed Pharmaceuticals
12.2010 - 06.2013
  • Managed office administrative tasks, ensuring efficient operation of the workplace.
  • Developed and implemented HR policies and procedures to align with company objectives.
  • Maintained employee records, ensuring accuracy and confidentiality in line with data protection regulations.
  • Administered payroll and benefits, ensuring timely and accurate compensation.
  • Conducted performance review processes to support employee development and organizational growth.
  • Organized company events and team-building activities to boost morale and foster teamwork.
  • Provided support for office budget planning and expense management.
  • Ensured legal compliance in all HR and administrative practices, reducing risk of litigation.

Sales Representative

Muslim Commercial Bank
03.2008 - 11.2010
  • Consistently met or exceeded sales targets by effectively managing client portfolios.
  • Developed and maintained strong relationships with new and existing customers to ensure repeat business.
  • Conducted market research to identify and pursue new sales opportunities and expand market share.
  • Delivered persuasive sales presentations to demonstrate product value and benefits to potential clients.
  • Negotiated contracts and closed deals, balancing customer satisfaction with profitability.
  • Utilized CRM systems to track sales activities, customer interactions, and progress towards goals.
  • Provided exceptional after-sales support to address customer concerns and encourage future business.
  • Collaborated with marketing and product teams to align sales strategies with broader company initiatives.
  • Attended industry events and conferences to network and stay informed on market trends.
  • Regularly participated in sales training and professional development to enhance selling skills and product knowledge.

Education

Masters of Business Administration (MBA) -

Superior University
Lahore
01.2008

Skills

  • Talent Acquisition & Retention
  • Employee Relations & Engagement
  • HR Policies & Compliance
  • Training & Development
  • Payroll & Benefits
  • Performance Management
  • B2B & B2C Sales
  • Client Relationship Management
  • Sales Strategy & Forecasting
  • Lead Generation
  • Negotiation & Closing
  • CRM Tools (eg, Salesforce, Zoho)
  • Communication
  • Leadership
  • Problem-Solving
  • Team Management
  • Time Management

Certification

  • Certified HR Professional, HighlyKeen Institute
  • Certified Organization Development Specialist, HighlyKeen Institute
  • Sales Strategy or CRM Training, Superior University
  • Communication or Leadership Workshops, Highlykeen Institute

Driving License - Expiry Date

2027-11-27

Timeline

Sales Manager

Bab Al Karama- Amer Center
11.2024 - Current

Sales Manager

Quick Plus – Amer Center
06.2022 - 10.2024

HR Executive

Network IPS
01.2020 - 03.2022

HR/OD Manager

SKILLS HUB PRIVATE LIMITED
07.2016 - 12.2019

HR Executive

Suraj Cotton Mills
07.2013 - 06.2016

HR Officer & Admin Officer

NovaMed Pharmaceuticals
12.2010 - 06.2013

Sales Representative

Muslim Commercial Bank
03.2008 - 11.2010

Masters of Business Administration (MBA) -

Superior University

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Sadia Mushtaq