Summary
Overview
Work History
Education
Skills
Visa Status
Personal Information
Timeline
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SADIQ ABBAS

SADIQ ABBAS

Sales Executive
Dubai

Summary

Results-oriented Customer Service Executive with over 1 year of experience delivering exceptional support in fast-paced environments. Proven track record of resolving complex customer inquiries, enhancing client satisfaction, and driving operational efficiency. Utilizes strong communication and problem-solving skills to build lasting relationships and ensure a positive customer experience. Experienced in utilizing CRM software and data analysis to identify trends and improve service processes. Committed to fostering a collaborative team atmosphere and aligning service strategies with organizational goals to achieve measurable outcomes.

Overview

2
2
years of professional experience
22
22
years of post-secondary education
3
3
Languages

Work History

Banking Advisor

Fintrek Marketing Management LLC
DUBAI
10.2024 - Current
  • Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
  • Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Improved branch sales performance by cross-selling various banking products and services.
  • Extended and sustained relationships with customers to maintain and grow business.
  • Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
  • Followed-up on loan exceptions to achieve timely clearings.

Customer Service Representative

ISON BPO PVT LTD
Bengaluru
04.2023 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Commerce - Accounts & Business

Charan's Degree College
Bengaluru
04.2001 - 03.2023

Skills

  • Complaint Resolution

  • Leadership

  • Problem Solving

  • Time Management

  • CRM

  • Complaint Resolution

Visa Status

Under Cancellation

Personal Information

Timeline

Banking Advisor

Fintrek Marketing Management LLC
10.2024 - Current

Customer Service Representative

ISON BPO PVT LTD
04.2023 - 04.2024

Bachelor of Commerce - Accounts & Business

Charan's Degree College
04.2001 - 03.2023

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SADIQ ABBASSales Executive