SADIQ AZAM

Coordinated shipping and logistics operations for international clients, ensuring timely delivery.

Resolved inquiries and complaints while tracking shipments to enhance client satisfaction.

Managed documentation, including invoices and customs forms, to streamline processes.

Cultivated strong client relationships through proactive communication and service excellence.

Collaborated with internal departments to meet diverse customer and operational needs.

• Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
• Provided special assistance for elderly or differently-abled travellers to enhance comfort during travels.
• Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
• Supported anxious or distressed passengers compassionately helping them handle travel-related stress effectively.
• Managed lost and found property reports, aiding in quick recovery of items.
• Directed passengers towards customs, immigration, and quarantine as per requirement, expediting travel process.

• Facilitated smooth operations for front desk area by handling all administrative tasks.
• Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
• Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
• Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
• Helped in preparing meeting rooms before client visits or meetings took place..
• Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
• Handled various administrative duties like filing paperwork or updating databases diligently.