Sadiya Hussain
Service Coordinator (FM & Logistics)
Dubai,DU
Summary
Facilities Management, Contracts Management & Estimation Executive, holding Middle East experience (UAE specific) within the FM industry since July 2012, along with strategic and operational experience in MEP Services. Proven track record of meeting the SLAs and achieving the top
score in terms of KPIs along with client satisfaction.
Clients: ADVETI / RAKEZ / EPPCO / Al Futtaim Retail / HCT
Additional Experience: Logistics/Service Coordinator at TRANE Technologies.
Overview
2
2
Languages
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Service & Logistics Coordinator
TRANE Technologies
Dubai
06.2021 - Current
- Coordinate with Warehouse for shipments/deliveries to forwarders/customers in timely manner
- Responsible for documentation, monitoring and coordination for customers for inbound/outbound shipments
- Provide shipping documents to Warehouse in timely manner
- Arrange shipments on behalf of customers
- Ensure accuracy of documents such as Airway bill/Bill of Lading
- Updating necessary trackers pertaining logistics
- Managed to achieve between USD 200,000 to USD 400,000 worth of orders relevant to parts
Pre-Sales & Annual Maintenance Contracts Executive
Al Futtaim Engineering
Dubai
10.2017 - 10.2020
- Cost estimations for MEP contracts based on asset conditions and scope of work whilst keeping the gross margins & budget in line with company policy.
- Liaising with operations whilst preparing contracts in line with scope of work and achievable KPIs/SLAs.
- Maintaining records pertaining to clients & contracts, following up for AMC renewals, and reviewing contract agreements.
- Liaising with management for contract approvals in timely manner.
- Reviewed, estimated, and mobilized contracts worth AED 5M+
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers
- Gained customer acceptance by demonstrating cost reductions and operations improvements
Facilities Coordinator
SCAN Construction
Dubai
07.2012 - 10.2017
- Coordinate all FM activities, work direction, and support systems, with client on day to day basis
- Manage CMMS system, including receiving work requests, assigning work orders, and entering system data, using Maintenance Software
- Ensure that KPIs and SLAs are met as per contractual terms and conditions to minimum of 90%
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment
- Served as point of contact for internal and external customers seeking support and information
- Assisted Facilities Manager in project implementation, materials procurement, contract preparation and scheduling
- Communicated with general managers and facility teams regarding upcoming repairs and projects
- Pushed contractors and vendors to complete projects within specified timelines
Education
BBA - Management Science
09.2007 - 09.2011
Skills
Customer Service
Service Scheduling
Service reports
Service management
Contract administration
Interpersonal Communication
Planning and Coordination
Computer proficiency
MS Office
Quality-focused
Timeline
Service & Logistics Coordinator - TRANE Technologies
06.2021 - Current
Pre-Sales & Annual Maintenance Contracts Executive - Al Futtaim Engineering
10.2017 - 10.2020
Facilities Coordinator - SCAN Construction
07.2012 - 10.2017
Bahria University - BBA, Management Science
09.2007 - 09.2011