Saeed Al Nuaimi
Al Ain City,United Arab Emirates
Summary
Skilled IT Technical Support Specialist known for resolving complex technical issues with customer-focused approach. Enhanced system performance and user satisfaction by implementing streamlined troubleshooting processes. Excelled in team collaboration, ensuring smooth IT operations and minimal downtime.
Overview
5
5
years of professional experience
4042
4042
years of post-secondary education
Work History
IT Technical Support Specialist
United Arab Emirates University
09.2024 - Current
- Resolved complex technical issues, contributing to smooth running of operations.
- Managed software installation, resulting in optimized workstations.
- Assisted users with hardware setup, ensuring seamless work experience.
- Coordinated hardware repairs, reducing equipment downtime.
- Proficient in using incident tracking and IT service management (ITSM) systems, including ServiceNow, to manage support tickets, service requests, and workflow automation.
Police officer
Abu Dhabi
Al Ain
07.2020 - 09.2024
Education
High School Diploma -
Applied Technology High School
Al Ain City, Abu DhabiBachelor's degree - Computer Science
United Arab Emirates University
Al Ain City, Abu DhabiMaster of Business Administration - Master of Business Administration
United Arab Emirates University
Al Ain City, Abu DhabiSkills
- Python language
- C
- Web application development
- Java programming language
- Troubleshooting technical issues
- Analytical and problem-solving
- Work independently as well as collaborate within cross-functional teams
Languages
English
Fluent
Arabic
Native
Timeline
IT Technical Support Specialist
United Arab Emirates University
09.2024 - Current
Police officer
Abu Dhabi
07.2020 - 09.2024
High School Diploma -
Applied Technology High School
Bachelor's degree - Computer Science
United Arab Emirates University
Master of Business Administration - Master of Business Administration
United Arab Emirates University
Similar Profiles
Bethel Yohannes WodajoBethel Yohannes Wodajo
Research Assistant at United Arab Emirates UniversityResearch Assistant at United Arab Emirates University
Salwa SultanSalwa Sultan
Senior Administrator at United Arab Emirates UniversitySenior Administrator at United Arab Emirates University
Fatimah AlymaheFatimah Alymahe
Assistance in the Student Activities Department at United Arab Emirates UniversityAssistance in the Student Activities Department at United Arab Emirates University
Maria Carolina RadazaMaria Carolina Radaza
Reservations Clerk at Leisure Train TourismReservations Clerk at Leisure Train Tourism
AQIB SHABIR MUHAMMAD SHABIRAQIB SHABIR MUHAMMAD SHABIR
Coordinator at AL FHAMEED SPECIALIZATION PROJECTCoordinator at AL FHAMEED SPECIALIZATION PROJECT