SAEED KHAMIS MEJADEM
Abu Dhabi,UAE
Summary
Well-qualified in HR and airline operations with over 10 years of experience in the industry and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Documents Verification Officer
Etihad Airways
Abu Dhabi
11.2018 - 03.2021
- Verify and profiled guests' documents on high-risk services to ensure timely identification of improper/inadequate documents
- Identify improper/fraudulent documents and supporting authorities during investigations.
- Managed complex issues resulting from DVU procedures enforcement to reduce impact on customer service level
- Collaborate with Airport authorities and other Etihad departments to ensure enforcement of immigration regulations and timely identify violations
- Established internal and legal reports to accurately communicate inspection outcomes to authorities and Etihad.
Online Community Officer
Etihad Airways
Abu Dhabi
04.2016 - 05.2018
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Track and report all social interactions to measure trends and business opportunities and to identify threats through communication
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Resolved problems, improved operations, and provided exceptional service.
- Increased user base by promoting brand awareness and launching key marketing efforts.
HUB Offloading Officer
Etihad Airways
Abu Dhabi
04.2014 - 04.2016
- Prepared Arabic reports to be handed to local authorities as per request
- Ensure all departure flights have been checked and ensure that all offloaded guests have been recorded and communicated to relevant stakeholders
- Submit all guests' incidents report to relevant stakeholders
- Developed and maintained courteous and effective working relationships.
Guest Service Agent / Acting In-charge
Etihad Airways
Abu Dhabi
10.2012 - 04.2014
- Responsible as acting duty in charge to ensure guest satisfaction
- Always making sure that safety and security are always adhered to and ensuring that guests have received outstanding experience, this includes abiding by grooming standards
- Managed all areas of business, check-in counters, boarding gates, and transit areas
- Compiling daily reports for allocated area
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Employees Relations Services
Zayed Port
Abu Dhabi
01.2009 - 12.2009
- Managed telephone center and address queries accordingly
- Updated Human Resources database, maintained data accuracy and assisted with system changes.
- Organized new employee orientation schedules for new hires.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Posted positions through approved recruitment channels.
- Developed team communications.
Education
Course - Business English
Future Institute
/2018 - /2018
High School Diploma -
Mussafah Boys High School
/2015 - /2015
Diploma - English Program for DSC Career Development Program
Abu Dhabi University
/2009 - /2009
Diploma - Software Engineering
Zenith Training Institute
/2000 - /2000
Skills
- Strong interpersonal skills
- Resilient and organized in managing priorities
- Demonstrates creativity to solve problems
- Communication
- Coordination skills
Certification
- 06/01/20, Level 7 - Intermediate - CEFR Level B1
- 06/01/20, Level 8 - Intermediate - CEFR Level B1
- 06/01/20, Level 9 - Intermediate - CEFR Level B1
- 06/01/22, Level 10 - Upper Intermediate - CEFR Level B2
- 07/01/20, Level 11 - Upper Intermediate - CEFR Level B2
- 09/01/20, Level 12 - Upper Intermediate - CEFR Level B2
- 10/01/20, Level 13 - Advanced - CEFR Level C1
- 10/01/20, Level 14 - Advanced - CEFR Level C1
Languages
English
Arabic
Timeline
Documents Verification Officer
Etihad Airways
11.2018 - 03.2021
Online Community Officer
Etihad Airways
04.2016 - 05.2018
HUB Offloading Officer
Etihad Airways
04.2014 - 04.2016
Guest Service Agent / Acting In-charge
Etihad Airways
10.2012 - 04.2014
Employees Relations Services
Zayed Port
01.2009 - 12.2009
Course - Business English
Future Institute
/2018 - /2018
High School Diploma -
Mussafah Boys High School
/2015 - /2015
Diploma - English Program for DSC Career Development Program
Abu Dhabi University
/2009 - /2009
Diploma - Software Engineering
Zenith Training Institute
/2000 - /2000
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