Saeed Matar Saeed Al Shamsi
Al Ain,United Arab Emirates
Summary
Able to deal with all internet technology and its issues Good time and work management skills Being able to work in team & under high pressure circumstances Working in an environment that matches my skills with being able to deal with customers and take leadership opportunity. Being able to get new experiences in different fields and taking full responsibility of my work.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Senior Patient Experience Officer
Shaikh Tahnoon Bin Mohammed Medical City
Al Ain, United Arab Emirates
09.2024 - Current
Overseas the customer service team in main hospital & inpatient wards in STMC.
Participate in arranging customer relations department initiatives to improve customers satisfaction
Engage in solving difficult cases related to the patients in collaboration with the multidisciplinary team in the hospital.
Being role model by training new arrivals to enhance their skills and establish their roles in the customer service.
Validate and audits the customer service team through out Oracle system to ensure their attendees and punctuality.
Patient Affairs Supervisor ER, Out Patient Officer Clinics and Inpatient Wards
Tawam Hospital - SEHA
Al Ain
01.2022 - 08.2024
Patient Affairs Representative
Tawam Hospital - SEHA
Al Ain
01.2002 - 01.2022
Patient Affairs Registration ED & Polyclinics
Tawam Hospital - SEHA
Al Ain
01.2017 - 01.2018
Patient Affairs Reception
Tawam Hospital - SEHA
Al Ain
01.2014 - 01.2017
Education
High School -
Khalifa Bin Zayed High School
Skills
- Word
- Data Analysis
- Power Point Presentation
- Oracle
- Salamatek System
Languages
Arabic
English
Personal Information
- Date of birth: 02/05/94
- Nationality: Emirati
- Religion: Muslim
Certification
CPI Safety intervention foundation programe
Timeline
Senior Patient Experience Officer
Shaikh Tahnoon Bin Mohammed Medical City
09.2024 - Current
Patient Affairs Supervisor ER, Out Patient Officer Clinics and Inpatient Wards
Tawam Hospital - SEHA
01.2022 - 08.2024
Patient Affairs Registration ED & Polyclinics
Tawam Hospital - SEHA
01.2017 - 01.2018
Patient Affairs Reception
Tawam Hospital - SEHA
01.2014 - 01.2017
Patient Affairs Representative
Tawam Hospital - SEHA
01.2002 - 01.2022
High School -
Khalifa Bin Zayed High School