Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Saeed  Yassin

Saeed Yassin

Dubai,DU

Summary

Dedicated and versatile professional with extensive experience in sales, customer service, and security operations. Proven track record in delivering exceptional customer experiences, promoting products, and maintaining safety and security protocols. Skilled in building relationships with customers, managing front desk operations, and ensuring compliance with quality and safety standards. Proficient in sales strategies, inventory management, and emergency response, with a strong ability to adapt to diverse roles and responsibilities. A collaborative team player committed to excellence and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Front Desk Operations

SODIC Medical District
03.2021 - 11.2024

Greet visitors, clients, and employees warmly as they enter the premises.
Monitor and log visitor details in the visitor management system and issue access badges when necessary.


Access Control:
Ensure only authorized individuals enter the premises by checking IDs or credentials.
Monitor security cameras and alarm systems to detect unusual activity.
Enforce company access policies and report unauthorized access attempts.


Safety and Security:
Perform regular inspections of the reception area and entry points to ensure safety and security protocols are followed.
Respond to emergencies, including fire alarms, evacuations, or medical incidents, and coordinate with relevant personnel.
Maintain a log of daily security incidents and visitor activity.


Customer Service:
Provide directions and assistance to visitors and employees.
Address complaints or escalate issues to the security supervisor or management.


Administrative Support:
Handle incoming and outgoing deliveries, including verifying packages and notifying recipients.
Maintain the cleanliness and organization of the front desk area.
Assist with filing, other administrative tasks as assigned.


Collaboration:
Coordinate with the security team to ensure seamless coverage of the reception and other monitored areas.
Report maintenance issues or safety hazards to the appropriate department.

Salesman

Twinky Patisserie
11.2016 - 04.2021

Customer Service:
Greet customers warmly and assist them in selecting bakery and sweet products based on their preferences.
Provide detailed information about product ingredients, flavors, and special offers.
Address customer queries and ensure a positive shopping experience.


Sales & Upselling:
Promote bakery items and suggest complementary products to maximize sales.
Handle customer orders for special occasions like birthdays, weddings, and holidays.

Product Display & Stocking:
Arrange bakery items in an appealing manner to attract customers.
Refill and organize shelves, counters, and display cases to ensure availability and freshness of products.


Quality Assurance:
Ensure all products meet the store’s quality standards and are presented attractively.
Monitor product freshness and remove any expired or damaged items promptly.


Cleanliness & Hygiene:
Maintain a clean and sanitary work environment, including counters, display cases, and equipment.
Follow food safety regulations and store policies to ensure product safety.


Teamwork:
Collaborate with team members to manage daily operations smoothly.


Assist with inventory management and report low-stock items to supervisors.

Education

Associate of Science - Management Information Systems

Madina Academy
07-2023

Skills

  • Front desk operations
  • Front desk operations efficiency
  • Customer Service Excellence
  • Product Knowledge (Bakery and Sweets)
  • Sales and Upselling Techniques
  • Visual Merchandising and Product Display
  • Food Safety and Hygiene Compliance
  • Team Collaboration
  • Attention to Detail
  • Front Desk Operations Management
  • Access Control and Visitor Management
  • Safety and Security Protocols
  • Emergency Response and Incident Handling
  • Customer Assistance and Complaint Resolution
  • Administrative Support and Organization
  • Surveillance and Monitoring Skills
  • Team Coordination and Reporting

Languages

Arabic
Bilingual or Proficient (C2)
English
Elementary (A2)

Timeline

Front Desk Operations

SODIC Medical District
03.2021 - 11.2024

Salesman

Twinky Patisserie
11.2016 - 04.2021

Associate of Science - Management Information Systems

Madina Academy
Saeed Yassin