Mohammed Salem Almazrouei

Department: Support and Assistance Office - Centers

Job Objectives: Supervise and direct the Support and Assistance Office, taking full responsibility for achieving the office's goals. Ensure the office delivers the highest level of performance and submit unified reports on all activities related to the Support and Assistance Office to the Sub-Municipality Center Manager.

External Relations:

• Supporting and assisting the main municipality.

Duties and Responsibilities:

Administrative Role:

• Conduct periodic evaluations according to the approved HR system.
• Review all periodic reports prepared by employees and ensure they are completed within the specified timeline.
• Monitor compliance with approved standards through inspections and periodic reports, making appropriate decisions to correct or compensate for errors or shortcomings.
• Maintain the confidentiality of information obtained by virtue of the position.
• Supervise office activities to ensure they are carried out effectively, accurately, and on time.
• Protect office assets and maintain their security.
• Prepare the office's budget estimate in coordination with the department manager or direct supervisor.
• Monitor expenses within the administrative unit under responsibility.

Organizational Role:

• Identify required skills and knowledge areas, ensuring that all office employees receive the necessary training to develop their skills through specific training programs in collaboration with the HR department.
• Ensure sufficient staffing levels to handle all office-related tasks.
• Implement detailed plans and programs for work to ensure the highest levels of efficiency and productivity.
• Ensure that all employees under supervision understand and apply the policies and procedures related to the activities overseen.

Functional Role:

• Apply authorized powers according to the approved authority matrix.
• Ensure coordination with the HR department in the main municipality concerning all HR activities and follow up on the outcomes of the HR committee for sub-municipality center employees.
• Ensure the annual performance evaluation of employees in the sub-municipality center is conducted, review the evaluation results, ensure the development and implementation of training programs, and prepare career development plans to enhance employee competencies and skills.
• Oversee all activities related to the maintenance of the center, coordinating with external maintenance contractors to carry out necessary maintenance works and ensuring safety and security measures are in place to protect the center's assets and staff.
• Oversee all procurement activities in the center, ensuring that all equipment, materials, and supplies meet the required specifications in coordination with relevant personnel in the main municipality.
• Ensure the collection of financial data from the centers to prepare and distribute annual and/or quarterly financial reports, ensuring compliance with municipal regulations, professional standards, GAAP, IFRS guidelines, and applicable financial and administrative laws and regulations.
• Ensure the collection and analysis of business requirements from users in the sub-municipality center departments.
• Continuously coordinate with the main municipality to provide all support and assistance services to center employees.
• Submit periodic reports to the sub-municipality center manager.
• Perform other related tasks assigned by the sub-municipality center manager.
• Achieve all strategic/operational performance indicators for the organizational unit according to set targets.
• Ensure that accounting entries for payments are recorded in the general ledger, adhering to municipal policies, procedures, activities, and laws, and ensure the preservation and archiving of payment documents and their original attachments in coordination with the accounting department in the main municipality.

Performance appraisal management PART:

• Managing the performance evaluation process for Al Ain Municipality employees
• Determine strategic targets and define annual targets and indicators
• Team management (monitoring challenges, identifying needs, providing support)
• Encourage creativity and innovation as a priority in the team's work
• Review / Improvement / Analysis:
• Criteria for evaluating job performance
• Planned performance objectives
• Results of job performance reports
• Review and analyze the progress of cumulative performance indicators
• Preparing strategic, operational, and develop plans
• Prepare action steps to solve specific problems and contingency plans for anticipated problems
• Monitor team performance and report on metrics
• Discover training needs and provide coaching
• Review and be prepared with each and every employee’s
• Performance standards
• Planned performance goals
• Performance measures collected throughout the time period

Highlights:

• Preparing a methodology for managing performance
• My Map projects
• Cascading Project for strategic objectives
• Performance Management Ambassadors Initiative
• Develop job performance management systems with the department of municipalities and transport.
• Preparing leadership portfolios for the leadership category based on their competencies

Training and development Part:

• Study and analyze of training needs
• Succession Plan (preparation, implementation, and analysis)
• Prepare annual training plans
• Measure the yield of training ROI
• Preparation of specialized training course bags
• Prepare financial reports and disbursement plans
• Preparing and submitting quarterly and year-end activity and financial reports of training provided to civil Planning Sector to HR manager.
• Identifying, developing, coordinating, and delivering an appropriate and relevant induction training program to ensure that all new recruits undergo a level of ‘on the job’ induction appropriate to their role in conjunction with the corporate induction.
• Receiving training requests from employees, determining level of assistance to employees, and preparing and submitting paperwork to employees, Finance and training provider.
• Developing, coordinating, and delivering in-house training sessions.

Highlights:

• Leadership training bags
• Low Performance employee’s development project
• 360 Project for leaders.

Main Activities & responsibilities:

• Managing the recruitment process (inside the country, outside the country)
• Human resources planning
• Identify critical jobs (talent management and recruitment)
• Prime operator of the SNIPER HIRE and oracle program
• Analyze job descriptions to ensure proper selection of the job
• Conduct interviews and analyze their results
• Employment procedures
• Managing the Employment Fair
• Assist the head of recruitment and department heads in the effective fulfillment of manpower objectives through planned and timely recruitment within budget constraints.
• Assist the head of recruitment in developing recruitment strategies, planning campaigns, interviewing short listing and selection candidates.
• Assist in maintaining contact with local recruitment agents and organize local recruitment programmers.
• Maintain a confidential and accurate and up-to-date filing system for correspondence, recruitment, manpower planning statistics.
• Deal with recruitment enquiries to clarify on recruitment issues.
• Interviewing new candidates and follow up their recruitment procedures.
• Follow up the recruitments of departments and provide suitable candidates.

Highlights:

• Completion of the Dubai Customs structure project for 2010
• A certificate of thanks from the Director of Human Resources
• Completion of Al Maktoum airport inspector’s project

Other Duties:

• Design and or revise recruitment related forms and prepare other recruitment material such as brochures.
• Participate in external recruitment events, locally and internationally when required.
• Act as an ambassador for DMC (DUBAI MENS COLLEGE), role-modeling professionalism.
• Ensure that candidates are met by a recruitment team member on arrive for interviews.

• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Interacted with customers by phone, email, or in-person to provide information.