Saeed Elmi
Abu Dhabi,UAE
Summary
Experience in leading health insurance company in UAE. Excellent communication, interpersonal and negotiation skills. Team player. Organizing work forces in access of 30 staffs to meet KPI / SLA. A meticulous planner and organize that thinks ahead to reduce risk and to mitigate and direct resource so objectives are met and not threatened Has proven ability of developing and implementing organizational operations teams. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and programme management skills. Strong track record of forging trusted client relationships.
Overview
13
13
years of professional experience
Work history
Branch Manager
Daman National health insurance Company
Abu Dhabi, UAE
2022.04 - Current
- Organised regular coaching and training exercises with staff to build motivation.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Oversaw all aspects of branch management, including sales, revenue and policy enforcement.
- Queries & complaints management of walk-in customers, constantly improving waiting time & quality of service
- Performed monthly and quarterly employee performance appraisals.
- Interviewed and hired talented individuals with top-level strengths, improving overall talent and skillset for organisation.
- Built and nurtured customer relationships to retain business and loyalty.
- Set team performance goals and monitored progress to encourage attainment.
- Addressed staff development concerns and implemented training to bridge learning gaps.
- Identified new business leads and achieved high conversion rates to exceed growth targets.
- Responsible for setting and executing towards Branches Digital Strategy, with support from IT where required; will also be responsible for titrating back analogue services as digital strategy comes to fruition
- Conducted regular branch staff meetings to communicate goals and objectives.
- Maintained detailed records of branch office activities.
- Evaluated staff and customer feedback to improve branch operations.
- Used social media platforms to promote products and services to target audiences.
Broker Relation Manager
Daman National Insurance Company
Abu Dhabi
2016.02 - 2022.04
- Marketing and trending of insurance requirements at the renewal
- Making sure that process complete with regulatory governing body
- Review of insurable risk & exposures
- Explaining the business by getting and persisting our product to new potential clients
- Quality and Best Practices prior deliverable of Products
- Executed timely and strategic process across diverse asset classes, optimizing risk management and compliance.
- Negotiated favourable terms and agreements with clients, maximizing profitability for client satisfaction.
- Implemented automated Process and tools to streamline processes.
- Evaluated client's credit history, tax information and bank statements to determine credit worthiness.
- Worked with regional brokers to present integrated approach across target markets.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Located, verified and distribution information through knowledge management practices.
- Designed long-term business strategy to guide leadership decision-making.
- Identified project blockers and acted as driver to overcome obstacles and achieve deadlines.
Quality assurance analyst
Daman National Insurance Company
Abu Dhabi
2011.01 - 2016.02
- Perform quality check using internal systems to ensure compliance with departmental standards and guidelines
- Participate in field audits for branches/key clients to ensure quality and compliance with established internal controls
- Prepare audit reports on monthly, quarterly and yearly basis
- Prepare effectively quality assessments in order to refresh team knowledge on recent updates of the guidelines
- Established data and parameters for testing and evaluation to achieve high-quality function.
- Presented quality reports to stakeholders, clearly explaining complex technical updates for improved engagement.
- Conduct team meetings and provide innovative ideas for process improvements
- Prepare workshops and constantly work on developing the delegates process knowledge and competencies
- Prepare our process flow charts for the maintenance of departmental process documentation
Education
Diploma - Accounting
Emirate College of Technology. UAE
2012
ICDL
UAE
Abu Dhabi 2007/2007 - 2007/2007
Skills
- Analytical
- Flexible
- Multi-tasking ability
- Strategic business plans
- Excels in team leadership
- Complex problem solving
- Key Performance Indicator monitoring
- Operations Management
Languages
English
Fluent
Arabic
Native
Turkish
Elementary
Timeline
Branch Manager
Daman National health insurance Company
2022.04 - Current
Broker Relation Manager
Daman National Insurance Company
2016.02 - 2022.04
Quality assurance analyst
Daman National Insurance Company
2011.01 - 2016.02
Diploma - Accounting
Emirate College of Technology. UAE
ICDL
UAE
2007/2007 - 2007/2007