SAEID ALI NOORI ZADEH
Customer Service & Guest Experience Professional
Dubai
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
3
3
Certifications
5
5
Languages
Work History
Guest Service Representative
Global Village
10.2024 - 06.2025
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Customer Service Representative
Dubai Safari Park
01.2022 - 01.2023
- Cashier in Dubai Safari Park (2022/23).
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Tour Guide
EXPO2020
01.2021 - 01.2022
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Gate Supervisor
Global Village
01.2019 - 01.2020
- Managed guest flow during peak hours to reduce congestion.
- Handled guest inquiries and resolved entry-related issues promptly.
- Coordinated with security teams to ensure safety compliance.
- Trained and guided gate staff on procedures and customer service.
Cashier
Global Village
01.2018 - 01.2019
- Star of the Week for Cashier from Global Village Season 23 (2018/19).
- Good Experience for Cashier in Global Village Season 23 & 25 & 26.
- Certificate of appreciation & awesomeness from Global Village Season 23 & 25.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
IRANIAN SCHOOL
SHARJAH 04.2001 - 01.2017
Skills
Guest relations
Computer skills
Customer service
Payment processing
Issue resolution
Financial transactions
Product sales
Team Leadership
Crowd Management
Certification
License No.: 3756340 (issue from Dubai)
Personal Profile:
- Nationality: Iranian.
- Date of Birth: 1999-04-19.
- Place of Birth: Iran.
- Gender: Male.
- Civil Status: Single.
- Religion: Muslim.
- Visa Status: Family Visa (Father Sponsor).
Passport Details:
- Passport No.: E96088522.
- Date of Issue: 2021-01-12.
- Date of Expiry: 2026-01-12.
Timeline
Guest Service Representative
Global Village
10.2024 - 06.2025
Customer Service Representative
Dubai Safari Park
01.2022 - 01.2023
Tour Guide
EXPO2020
01.2021 - 01.2022
Gate Supervisor
Global Village
01.2019 - 01.2020
Cashier
Global Village
01.2018 - 01.2019
High School Diploma -
IRANIAN SCHOOL
04.2001 - 01.2017
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