Summary
Overview
Work History
Education
Skills
References
Timeline
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Safa Imad

Trade Lane Logistics Specialist
Dubai

Summary

A dynamic logistics professional with 5+ years of experience in customer success, trade lane strategy, and global freight operations. Proven track record in project management, onboarding, and training initiatives across international teams. Adept at aligning cross-functional stakeholders, optimizing air logistics performance, and delivering impactful onboarding programs. Seeking to contribute strategic leadership and training expertise to a global onboarding role.

Overview

7
7
years of professional experience
2
2
Languages

Work History

National Air Logistics Trade Lane Specialist

Kuehne + Nagel
03.2023 - Current
  • Analyze trade lane performance metrics and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.
  • Conduct in-depth research on market conditions, competitor activities, and industry developments to inform strategic decisions.
  • Develop and implement strategies to optimize trade lane routes, reduce costs, and improve service quality.
  • Work closely with internal teams, including operations, sales, and customer service, to ensure alignment and address any issues related to trade lanes.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Support the development of tailored solutions for clients based on trade lane analysis and market research, enhancing customer satisfaction and retention.
  • Manage pricing activities (spot business, RFQs) and maintain system rates.
  • Train teams on pricing tools (Airspot, QT Air); troubleshoot issues with global teams.

Customer Success Specialist

Kuehne + Nagel
03.2022 - Current
  • Ensuring smooth and timely freight process flow.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Ensuring accurate and timely client invoicing.
  • Organizing and leading client meetings.
  • Meeting KPI standards, as per the company procedures.

Customer Success Specialist

Aramex
01.2020 - 02.2022
  • Coordinated shipment movement with operations and followed up until shipment arrival.
  • Identified and implemented the most cost-efficient shipping modes and schedules without compromising the service level.
  • Created reports and analyses that explain trends.
  • Handled closing of the invoices of the markets within the agreed KPIs.
  • Quoted customers while ensuring to maintain a positive gross profit on the overall business.
  • Managed supply chain data and related analytics for clients by designing, producing, analyzing, continuously improving, and presenting monthly logistics and supply chain metrics, measuring operational and financial performance against customer specific objectives.
  • Dealt with multiple global strategic customers.
  • Established a customer-centric approach to trouble shooting, resolving problems and ensuring repeat business.
  • Built a good relation with senior management from the customer’s side.

Sales Consultant

BeCode
08.2018 - 12.2019
  • Drafted and created marketing content.
  • Handled corporate and operations communication.
  • Developed monthly social media content.
  • Organized and led client meetings and product demonstrations.
  • Closed multiple business deals for multiple products.

Education

Bachelor’s Degree - Dental Surgery

Ajman University
Ajman
08.2018

Skills

  • Customer relations

  • Team Collaboration

  • Analytical thinking

  • Advanced communication

  • Trade Lane Optimization & Pricing

  • MS365, KN Systems, Airspot, QT Air

  • Proficient in Power BI

  • KPI Analysis & Reporting

References

References can be shared upon request.

Timeline

National Air Logistics Trade Lane Specialist

Kuehne + Nagel
03.2023 - Current

Customer Success Specialist

Kuehne + Nagel
03.2022 - Current

Customer Success Specialist

Aramex
01.2020 - 02.2022

Sales Consultant

BeCode
08.2018 - 12.2019

Bachelor’s Degree - Dental Surgery

Ajman University

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Safa ImadTrade Lane Logistics Specialist