SAFAA AL MULLA
Umm Al Quwain
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
4
4
years of professional experience
Work History
Trainee
MASHREQ BANK
- Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
- Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.
- Developed strong working relationships with trainees, fostering a supportive learning environment.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
MASHREQ BANK
- Processing of customer requests for disbursement of Salary: - for Cardmeg
Teller
National Bank Of Umm Al Quwain
09.2011 - 12.2015
- Processing Customer requests for creation of Salary Cards and Processing of salaries ensuring all procedures are strictly Adhered as per the manual and as Instructed by the Unit Head / Manager CPU
- Error Free and timely processing of customer Request / transactions; proper maintenance of records, follow Up, filing etc
- Assist Officers to run error free process; to have Effective interpersonal skills, training job sharing with your Colleagues SLA requirements are met without fail
- Accounts, Finacle Accounts, other Bank Accounts including Non-WPS, For WPS Funding AC with Central Bank
- Ensure that the customer request is in order viz., date, verification of signature etc
- Check customer account to ensure that the Salary is not Processed earlier (To avoid duplicate processing)
- Check in payroll register whether customer has signed the Agreement and the respective salary processing charges for the Company
- Ensure that company account have sufficient balance for Processing the salary with bank charges
- Check the details provided are in order for processing salary in SAS or in FTS
- Arranging of the salary sheet received from the client in banks Format in the respective salary-sharing folder
- Create Tran ID for debiting customer account, upload salary file in SAS or FTS and forward to Verifier for processing.RESPONFor WPS EXCHANGE Fulfillment transfer Via Central Bank Once the applications is in order and if the customer account have Sufficient found create the Tran id for debiting the customer Account and then handover the documents to the verifier
- Ensure that CRM IS updated before handing over the documents To verifier
- Ensure that the processing of customer requests is completed on The same day
- Ensure that any discrepancy in the salary file is advised to the Customer / branch immediately with support of WPS helpdesk For correction with due follow up
- Any pending items should be brought to the notices of the notice of the Unit Head / Manager Passing of the necessary RTC entries as advised by the verifier
- Passing of WPS FUNDING entry for AED 15 Million whenever asked for
- Passing of CB EWPMS daily salary processing charges whenever asked for
- Checking of HFTI, SAS monitor and FTS to ensure no files or Trans are pending for the day Central Bank Inward Items: FTS CB102 and CB103 and WPS PAF in Central bank FTS salary files received are processed on daily basis
- WPS PAF- in items (downloaded in SAS) are processed on daily basis
- Ensure to identify the employer to which respective beneficiaries in the incoming salary file are linked and mention the same in the salary request
- Do the necessary modification in HEMM menu in finance for the respective employer identified as per the salary month mentioned in salary file received
- Handover the documents to verifier for salary disbursement once HEMM modifications is done.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
Education
Certificate in Financial services and Banking - Finance
Higher Colleges of Technology
Sharjah06.2002
DIPLOMA IN FINANCIAL SERVICES AND BAKING -
06.2003
Skills
- Team building
- Multitasking Abilities
- Decision-Making
- Critical Thinking
- Organization and Time Management
- Attention to Detail
- Relationship Building
- Excellent Communication
- Active Listening
- Customer Relations
Languages
ARABIC
ENGLISH
Tel
0502757775
Personal Information
Nationality: UAE
Timeline
Teller
National Bank Of Umm Al Quwain
09.2011 - 12.2015
Trainee
MASHREQ BANK
MASHREQ BANK
Certificate in Financial services and Banking - Finance
Higher Colleges of Technology
DIPLOMA IN FINANCIAL SERVICES AND BAKING -
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