SAFEER AK
CABIN CREW
DUBAI,UAE
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative Cum Accountant
Dawn Amer Government transaction center
International City, Dubai, UAE
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Directed clients to appropriate accountants, answered phone calls and replied to office emails for excellent customer service.
Senior Customer Support Representative
Accenture solutions
Hyderabad, INDIA
06.2018 - 10.2019
- Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
- Maintained a positive attitude at all times in a fast-paced environment.
- Received a positive feedback rating of 96% based on customer satisfaction surveys.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
Education
PG Diploma in Linguistics And Translation - Language Interpretation, Translation, Linguistics
Al Jamia Al Islamiya
Kerala, India 08.2017 - 05.2018
Bachelor of Arts - Languages, Literatures, And Linguistics
University of Calicut
Kerala, India 05.2014 - 05.2017
Skills
Efficient customer service expert
Confident, articulate, and professional speaking abilities
Honest, disciplined, positive, ambitious character
Assertiveness, amiability, adaptability
Personal Details
- Gender : Male
- DOB : 29- Dec-1996
- Indian national
- Status : single
- Height : 176 cm
Leisure as activitIes
- Travelling
- Reading
- Playing and watching football
- swimming
Timeline
Customer Service Representative Cum Accountant
Dawn Amer Government transaction center
02.2021 - Current
Senior Customer Support Representative
Accenture solutions
06.2018 - 10.2019
PG Diploma in Linguistics And Translation - Language Interpretation, Translation, Linguistics
Al Jamia Al Islamiya
08.2017 - 05.2018
Bachelor of Arts - Languages, Literatures, And Linguistics
University of Calicut
05.2014 - 05.2017