Safia Muhammad

• Aviation Clinic to provide comprehensive medical services tailored to unique needs of pilots, cabin crew, and aviation personnel
• This clinic will ensure highest standards of health and wellness within aviation industry, fostering safety, efficiency, and well-being among aviation professionals, Achieved higher customer satisfaction rate.
• Conducting comprehensive training sessions for pertinent personnel on aviation policies, procedures, and Drug and Alcohol program to ensure adherence to regulatory standards and operational excellence.
• Facilitating finalization of Aviation Agreements with reputable aviation companies, ensuring mutually beneficial partnerships and seamless collaboration in line with organizational objectives.
• Developing Standard Operating Procedures (SOPs) for Aeromedical facilities, meticulously outlining protocols and guidelines to optimize delivery of medical services within aviation sector, prioritizing safety and efficiency.
• Implementing successful pricing structure for aviation business operations, integrating market analysis and strategic insights to enhance competitiveness, profitability, and sustainable growth. this lead to increase customer retention 100%.

• Strategic Planning & Execution, Business Development & Growth, Operational Excellence, Team Leadership & Development, Financial management & Budgeting, Regulatory Compliance & Risk Management

Strategic Planning & Execution
As the leader of GMC, I spearheaded the transformation of our polyclinic model, strategically expanding our services beyond traditional dental and medical care. Recognizing the shifting landscape of healthcare, we diversified into home healthcare, ambulance services, and aesthetics, strategically targeting cash-dependent services to mitigate reliance solely on insurance revenue. By developing a comprehensive long-term vision and setting achievable goals, we ensured the sustainable growth of GMC. Our strategic initiatives were exemplified by our partnership with renowned UAE conglomerates such as Meraas, Al Habtoor, and EMAAR, as well as our collaborations with industry giants like Siemens AG, Duro Fleguera, and GE. These alliances not only expanded our market reach but also aligned with our goal of diversifying revenue streams.

Business Development & Growth
Driving business development efforts, I negotiated key partnerships and acquisitions that propelled GMC's expansion. Our introduction of Ambulance & Home HealthCare services not only met the growing demand for personalized healthcare but also significantly contributed to our revenue, totaling $30M from 2016 to 2019. Moreover, our strategic alliances with prominent entities in the UAE business landscape enabled us to tap into emerging market trends and capitalize on new opportunities, solidifying GMC's position as a leader in the healthcare industry.

Operational Excellence
Prioritizing operational excellence, we focused on streamlining processes and leveraging technology to optimize efficiency. An exemplary initiative was the establishment of the first-of-its-kind mobile aviation clinic, which provided onsite medical testing for pilots, enhancing both operational efficiency and service quality. By implementing stringent quality control measures and embracing automation, we ensured that GMC maintained its reputation for delivering exceptional healthcare services.

Team Leadership & Development
At the heart of GMC's success lies our commitment to building a resilient and collaborative team culture. By nurturing strong leadership and providing ample mentorship opportunities, we empowered our employees to excel in their roles. Through continuous professional development initiatives, we fostered a workforce equipped to navigate the dynamic healthcare landscape and achieve our company objectives. Our leadership team's ability to inspire and motivate others has been instrumental in driving GMC's growth trajectory.

Financial Management & Budgeting
Guided by prudent financial management practices, we allocated resources effectively and mitigated risks through rigorous analysis of financial data. By creating and managing budgets with precision, we ensured optimal utilization of resources while maintaining fiscal responsibility. Implementing robust financial controls and compliance measures, we upheld transparency and accountability across all facets of GMC's operations, safeguarding the financial health of the organization.

• Represented GCAA for Spain Agency (EASA) official visit to benchmark whole Medical Certification
• Process Conducted risk assessments as GCAA approved AME on all aeromedical examiners to evaluate fitness and safety, Conducted risk assessments as GCAA approved AME on all aeromedical examiners to evaluate fitness and safety, Performed Aeromedical Inspections for Physical, Mental, Behavioral Screenings, Medical Examinations and Surgery Evaluations, Successfully implemented Drug & Alcohol program as certified & international accredited toxicology Review Officer, Maintain high levels of aviation inspection and identification of non-conformities providing proactive planning and remedial recommendations, resulting in receiving outstanding performance rating for 3 years consecutively
• Identified repair and upgrade requirements needed to meet safety and quality standards
• Followed standard operating procedures for inspections and tests for Drug & Alcohol
• Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations
• Assisted in the development of training materials, improving overall team knowledge and competency levels related to inspection procedures and requirements

• Led and drove JCI project in collaboration to quality department and decisions to ensure completion with supported intelligence and dedicated team for support, Conducted Occupational Assessment for Fluor Patient, Provided direct support all departments and medical disciplines in supervised rotation to ensure consistency Managed and secured resources, equipment, and a talented team that successfully completed deliverables on time, Encouraged medical providers to participate in training and patient-based learning experiences, Successfully secured resources, equipment, and talented team that completed deliverables on time resulted in earning MRCGP certification as well as certificate in project management, Built credibility through obtaining critical and supportive knowledge that could be vital to decision making within Committees, successfully being appointed as key decision-maker as member of multiple committee roles

• Established Obstetric Medicine Specialty and Critical Care Coverage at Latifa Hospital, one of its kind, Providing high-quality medical care to patients under their supervision, including diagnosis, treatment, and management of medical conditions., Patient Management, Overseeing admission, assessment, and ongoing care of patients in medical wards or outpatient clinics., Medical Documentation, ensuring accurate and timely documentation of patient medical records, including progress notes, treatment plans, and discharge summaries., Collaboration, working closely with consultants, nurses, and other healthcare professionals to coordinate patient care and treatment plans., Education and Training, Participating in education and training of junior medical staff, medical students, and other healthcare professionals., Quality Improvement, contributing to quality improvement initiatives within department or hospital, including participating in clinical audits and implementing evidence-based practices.