Safina Khan
Bur Dubai,India
Summary
- Dedicated expert and a natural team player with a personality that shines.known for excellent communication,paired with strong focus on customer service and teamworkPossesses over 1 year of experience in hospitality and customer service sectorsProven ability to remain calm and professional in high-pressure situations. supported by sharp attention to detail and effective time management. Proficient in aviation regulations, passport verification, and international travel expertise, with cross-cultural awareness enhancing global operations. Fluent in spoken and written English.Committed to leveraging skills for continued growth in the aviation industry while maintaining physical stamina and agility with 160cm tall and able to reach 212cm high.Holds over 1 year of hospitality or customer service experience.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Airport Operations & Customer service Agent
IndiGo
Mumbai, India
08.2023 - 12.2024
- Handled check-in procedures, issued boarding passes and luggage tags for passengers.
- Coordinated aircraft arrival and departure activities, ensuring efficient baggage handling and boarding.
- Collaborated with cabin crew, pilots, and maintenance staff to facilitate smooth operations.
- Ensured compliance with safety and security regulations through pre-flight and post-flight inspections.
- Managed boarding gates to maintain an orderly boarding process for flights.
- Resolved issues related to flight delays, cancellations, and missed connections efficiently.
- Assisted passengers with special needs, including those travelling with children or disabilities.
- Recognised for exceptional customer service and professionalism through an award.
Senior Sales Manager
SWAG Business Curator
Mumbai, India
09.2020 - 07.2023
- Managed and scaled creative projects within entertainment industry over three years.
- Curated high-profile events that enhanced brand visibility and engagement.
- Forged strategic partnerships to drive growth and audience interaction.
- Executed innovative projects with a strong focus on market trends.
- Collaborated with internal and external teams to ensure seamless project delivery.
Sales Manager
REGAL DESTINATIONS PVT LTD
Mumbai
03.2018 - 08.2020
- Developed and implemented sales strategies that consistently exceeded revenue targets.
- Led a team of 22 sales associates, enhancing productivity through performance-driven coaching.
- Forged partnerships to strengthen brand loyalty and improve customer satisfaction.
- Supported senior sales teams in managing holiday operations and analysing market trends.
- Collaborated with customer service to efficiently resolve client issues, maintaining high satisfaction levels.
- Onboarded and trained new team members, ensuring alignment with company objectives.
Front Desk Executive
NOKIA
Mumbai
03.2014 - 01.2016
- Managed front desk operations in a high-traffic office, delivering exceptional customer service.
- Handled multi-line phone systems to efficiently manage inbound and outbound calls.
- Provided administrative support to ensure smooth daily operations.
- Redirected inquiries to relevant departments, optimising communication efficiency.
- Addressed software and warranty issues, providing effective solutions for phone users.
- Facilitated repairs by passing phones to repair department for hardware fixes.
Education
Bachelor of Arts - English literature
UNIVERSITY OF MUMBAI , RAMNIRANJAN JHUNJHUNWALA COLLEGE
Higher Secondary Certificate (HSC) - Arts, English literature
UNIVERSTY OF MUMBAI , RAMNIRANJAN JHUNJHUNWALA COLLEGE
Secondary School Certificate (SSC) - undefined
NORTH BOMBAY WELFARE SOCIETY HIGH SCHOOL
Skills
- Team collaboration and interpersonal skills
- Attention to detail
- Time management
- Customer service excellence
- Positive mindset
- Effective communication
- Problem-solving abilities
- Aviation regulations knowledge
- Cross-cultural awareness
- International travel expertise
- Passport verification skills
- Physical stamina and agility
- Fluent in Spoken And Written English
Certification
- Indian Sign Language - Atypical Advantage
- AVSEC
- BCAS
- Safety Management System
- DGR Certified
- Certified in Ramp Safety
Languages
English
Hindi
Marathi
Timeline
Airport Operations & Customer service Agent
IndiGo
08.2023 - 12.2024
Senior Sales Manager
SWAG Business Curator
09.2020 - 07.2023
Sales Manager
REGAL DESTINATIONS PVT LTD
03.2018 - 08.2020
Front Desk Executive
NOKIA
03.2014 - 01.2016
Higher Secondary Certificate (HSC) - Arts, English literature
UNIVERSTY OF MUMBAI , RAMNIRANJAN JHUNJHUNWALA COLLEGE
Secondary School Certificate (SSC) - undefined
NORTH BOMBAY WELFARE SOCIETY HIGH SCHOOL
Bachelor of Arts - English literature
UNIVERSITY OF MUMBAI , RAMNIRANJAN JHUNJHUNWALA COLLEGE
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