SAFOORA YASEEN
Dubai,United Arab Emirates
Summary
HR and Operations Manager with over 9 years of experience in the UAE market. Expertise in talent acquisition, fleet management, and e-commerce strategy. Demonstrated success in managing comprehensive HR functions for delivery riders, resolving operational bottlenecks, and overseeing restaurant delivery contracts to achieve organizational objectives. Skilled in ensuring marketplace compliance and optimizing seller performance on platforms such as Amazon and Carrefour.
Overview
8
8
years of professional experience
Work history
Manager
Techspot Mobile Phones & Accessories Trading LLC
Dubai, UAE
2024.08 - Current
- Managed seller account operations across major marketplaces to drive revenue growth.
- Executed product listings with optimised titles and descriptions to improve search visibility.
- Oversaw inventory management and coordinated with logistics for timely deliveries.
- Directed a team of operational staff and delivery riders to meet business objectives.
- Managed talent acquisition, including screening, interviewing, and onboarding.
- Ensured compliance with UAE labour regulations and internal policies.
- Streamlined operational workflows to enhance service excellence in the UAE market.
HR Manager
Iconiq World Mobile Phones & Accessories Trading
Dubai, UAE
2022.05 - 2024.05
- Led HR functions while managing seller accounts across Amazon, Carrefour, Sharaf DG, Noon, and other marketplaces.
- Created and maintained product listings, ensured marketplace compliance, and monitored seller performance.
- Managed order processing, packaging coordination, and handover to logistics teams.
- Coordinated with warehouse and delivery teams to ensure timely fulfillment and high customer satisfaction.
HR Manager
Giant Whale Medical Surgical Articles & Requisites Trading
Dubai, UAE
2020.05 - 2022.05
- Oversaw HR, accounting, and operational support functions across the organization.
- Managed end-to-end recruitment processes, onboarding, and employee documentation.
- Handled employee relations, attendance management, and performance tracking.
- Supported workforce planning and staffing requirements aligned with business needs.
- Assisted in payroll coordination, record maintenance, and basic accounting support.
- Ensured compliance with company policies, internal procedures, and regulatory requirements.
- Collaborated with sales and operations teams to support daily business activities and growth initiatives.
HR Assistance And Fleet Management
Tawseelah Delivery Services
Dubai, UAE
2018.02 - 2020.04
- Managed end-to-end HR operations for delivery riders and operational staff, including recruitment, onboarding, training, and performance management.
- Oversaw fleet and on-demand delivery operations for multiple restaurant partners, ensuring SLA and on-time delivery compliance.
- Coordinated restaurant delivery contracts, rider allocation, scheduling, and daily task assignments based on demand.
- Monitored real-time deliveries, resolving rider and operational issues promptly.
- Maintained HR records, attendance, contracts, and compliance documentation in line with UAE labor regulations.
Education
Bachelor of Arts - Economics
Women College Srinagar India
Srinagar, India /2015 - /2017
Skills
- HR compliance and strategy
- Fleet operations and coordination
- Staff onboarding and training
- E-commerce management and operations
- Customer relationship management,
- Performance metrics evaluation,
- Talent acquisition optimization
- Cross-functional leadership
- Team leadership
- Microsoft Office Suite proficiency
- Customer relationship management systems
- Leadership in diverse environments
- Product knowledge and integration
- Performance metrics evaluation
- Project oversight
- E-Commerce platforms
Languages
English
Fluent
Hindi
Native
Affiliations
- Animal Welfare: Dedicated cat owner with a strong interest in feline health and local rescue initiatives.
- Urban Gardening: Enthusiast for plant maintenance and gardening, focused on sustainable greenery within the Dubai climate.
- Product Photography: Utilizing visual editing tools to capture high-quality imagery, complementing my expertise in e-commerce listing optimization.
- Culinary Arts: Passionate about cooking and exploring diverse cuisines, with a focus on creating high-quality meals and experimenting with new recipes.
Visa Status
- Residency Status: Currently on a valid employment visa.
- Transferability: Open to visa transfer; the current employer is supportive of a smooth transition if required.
References
References available upon request.
Timeline
Manager
Techspot Mobile Phones & Accessories Trading LLC
2024.08 - Current
HR Manager
Iconiq World Mobile Phones & Accessories Trading
2022.05 - 2024.05
HR Manager
Giant Whale Medical Surgical Articles & Requisites Trading
2020.05 - 2022.05
HR Assistance And Fleet Management
Tawseelah Delivery Services
2018.02 - 2020.04
Bachelor of Arts - Economics
Women College Srinagar India
/2015 - /2017