SAFWAN M R
Abudhabi
Summary
Senior Operations Analyst proficient in compliance, reporting, and process improvements. Highly organized and proactive with top communication and planning strengths. Offering 3 years of related experience with MBA in Operations Management and Finance .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Operations Analyst
EXL Services
01.2023 - 09.2024
- Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in production.
- Participated in high-level strategy meetings, contributing to financial and logistical framework planning.
- Utilized some software extensively for macros, spreadsheets and models.
- Collaborated with management and employees to assess business practices and determine areas for analysis.
Compliance Trainer
EXL Services
03.2022 - 01.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.
Operations Associate
EXL Services
10.2021 - 03.2022
- Demonstrated experience in processing in U.S Health Care insurance claims accurately and efficiently
- This includes understanding the claims submission process, reviewing documentation, and making decisions on Claim approvals or denials
- Working according to client determined SLA Metrics and TAT
- Learning analytical and problem solving abilities
- Identified patterns and trends in large data sets and provided actionable insights.
- Developed data mining algorithms to identify and classify patterns in data.
- RCM cycle management
- International voice process
- SWOT Analyzing Technique
Talent Acquisition Specialist
Green Sweets
02.2021 - 10.2021
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for Marketing roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
Education
Master of Business Administration - Operations Management And Finance
KERALA TECHNOLOGICAL UNIVERSITY
Kochi01.2021
Bachelor of Computer Application -
MG UNIVERSITY
Kochi01.2019
Skills
- Report generation
- Presentation development
- Supply chain management
- Process flows
- Project management
Certification
- Introduction to Programming Using HTML and CSS
- Investment Risk Management
- Google Data Analytics Certificate (2022)
- Tableau Desktop Qualified Associate (2020)
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Senior Operations Analyst
EXL Services
01.2023 - 09.2024
Compliance Trainer
EXL Services
03.2022 - 01.2023
Operations Associate
EXL Services
10.2021 - 03.2022
Talent Acquisition Specialist
Green Sweets
02.2021 - 10.2021
- Introduction to Programming Using HTML and CSS
- Investment Risk Management
- Google Data Analytics Certificate (2022)
- Tableau Desktop Qualified Associate (2020)
Master of Business Administration - Operations Management And Finance
KERALA TECHNOLOGICAL UNIVERSITY
Bachelor of Computer Application -
MG UNIVERSITY
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