Polished and guest-focused professional with over 4 years of experience in hospitality, food coordination, and customer service. Proven ability to deliver high-quality service in fast-paced environments, including aviation catering and luxury accommodations. Known for exceptional grooming, team coordination, and communication. Passionate about creating excellent guest experiences and growing within Dubai’s top hospitality brands.
Hi, I’m
SAGALA ABDURAHUMAN
GUEST RELATIONS OFFICER
Dubai
Summary
Overview
5
years of professional experience
3
years of post-secondary education
1
Language
Work History
TRANSGUARD GROUP LLC
ACOMMODATION COORDINATOR
08.2024 - Current
Job overview
- Managed accommodation logistics for over 300+ staff
- Ensured high grooming and conduct standards
- Tracked occupancy and scheduling using Excel
- Resolved daily operational issues with cultural sensitivity
- Maintained effective internal communication across departments
EMIRATES FLIGHTS CATERING
COORDINATOR
12.2021 - 07.2024
Job overview
- Oversaw food and beverage preparation for Emirates flights
- Ensured quality and timely delivery of all catering orders
- Supervised food prep teams to meet airline standards
- Monitored hygiene, logistics, and teamwork performance
CAPITAL SHOPPERS LTD
Customer service
01.2020 - 09.2021
Job overview
- Guided customers in product selection with excellent service
- Consistently exceeded sales goals
- Maintained store cleanliness and presentation
- Conducted inventory checks and product restocking
Education
MAKERERE UNIVERSITY BUSINESS SCHOOLKAMPALA ,UGANDA
BACHELORS OF BUSINESS ADIMINISTRATION from MARKETING
02.2016 - 05.2019
University Overview
Skills
Guest Relations & Hospitality
Timeline
ACOMMODATION COORDINATOR
TRANSGUARD GROUP LLC
08.2024 - Current
COORDINATOR
EMIRATES FLIGHTS CATERING
12.2021 - 07.2024
Customer service
CAPITAL SHOPPERS LTD
01.2020 - 09.2021
MAKERERE UNIVERSITY BUSINESS SCHOOL
BACHELORS OF BUSINESS ADIMINISTRATION from MARKETING
02.2016 - 05.2019
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