SAGAR ADHIKARI
DISPATCHER | ATM TECHNICIAN
Dubai
Summary
Dedicated and results-driven professional with expertise in order processing, customer service, and ATM maintenance operations. Proven track record in managing end-to-end order fulfillment, resolving technical issues, and ensuring seamless operations using the SAP Cloud System. Skilled in handling cash transactions, performing routine ATM maintenance, and ensuring compliance with security protocols. Proficient in monitoring performance metrics, managing inventory, and implementing process improvements to enhance efficiency. Strong communication and interpersonal skills, fostering positive relationships with customers and stakeholders. Committed to delivering high-quality service, ensuring customer satisfaction, and contributing to organizational success.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Dispatcher
Forever Living Products LLC
Dubai
06.2022 - Current
- Process customer orders received through various channels, including walk-in, online, and bulk orders from international clients using the SAP Cloud System.
- Collect and scan ordered products to ensure accuracy and prepare them for dispatch.
- Generate and close invoices efficiently through the SAP Cloud System delivery portal.
- Carefully pack and accurately hand over ordered items to customers to ensure a seamless delivery experience.
- Track orders and ensure prompt dispatching using the SAP Cloud System.
- Receive returned products, inspect them, and process returns in accordance with company policies.
- Conduct monthly inventory checks by matching system records in the SAP Cloud System with physical product counts.
- Address customer inquiries regarding products, their features, and usage to provide exceptional service and support.
Customer Support Technician (ATMs)
Elite Solutions Pvt. Ltd
Lalitpur
09.2019 - 11.2021
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Implemented feedback from clients to improve support services, resulting in higher customer retention rates.
- Participated in ongoing professional development opportunities, staying current with industry advancements and best practices.
- Maintained comprehensive knowledge of products, enabling prompt assistance for customers experiencing technical difficulties.
- Exceeded performance metrics consistently through diligent work ethic and commitment to excellent customer service.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Identified trends in recurring technical issues by analyzing data from resolved cases, resulting in proactive measures taken towards long-term improvements.
- Assisted in developing training materials for new employees, ensuring a strong foundation in company procedures and product knowledge.
- Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Supported sales teams by providing technical expertise during product demonstrations, increasing customer confidence and trust in the company''s offerings.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Contributed to the creation of a comprehensive knowledge base for common technical issues, streamlining support processes.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Balanced workload effectively across multiple channels such as email, phone calls, live chat, thus maintaining high levels of responsiveness.
- Mentored new hires during their onboarding process, leading them towards successful integration into the support team.
Education
BBA - Bachelor of Business Administration
Pokhara University
Pokhara, Kaski, Nepal 10.2018 - 10.2025
Skills
Dispatch coordination
Certification
Certified Customer Support Technician, Elite Solutions Pvt. Ltd, Best Customer Support Staff of the Year.
Disclaimer
All the information mentioned above in the resume is correct to the best of my knowledge and belief.
Languages
English
Advanced (C1)
Nepali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Dispatcher
Forever Living Products LLC
06.2022 - Current
Customer Support Technician (ATMs)
Elite Solutions Pvt. Ltd
09.2019 - 11.2021
BBA - Bachelor of Business Administration
Pokhara University
10.2018 - 10.2025
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