Sagar aujla
DUBAI,UAE
Summary
Professional with strong expertise in customer engagement and service, skilled in point of sale operations and effective complaint resolution. Proven ability to train staff, fostering improved team collaboration and communication. Experienced in phone order processing, delivery app management, and promotional strategies, with a focus on display setup and merchandising. Committed to leveraging extensive product knowledge and physical stamina to achieve success in the hospitality industry.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Crew member
POPEYES LOUISIANA KITCHEN ( AMERICAN )
DUBAI, UAE
01.2024 - Current
- Greeted customers upon entry and promptly addressed inquiries.
- Maintained awareness of store promotions to deliver accurate information.
- Assisted customers in selecting products from a diverse range of options.
- Utilised Point of Sale system to expedite transactions efficiently.
- Processed returns and exchanges according to company policies, ensuring customer satisfaction.
- Balanced till daily, ensuring accurate financial records.
- Kept workspace clean and organised to facilitate efficient service delivery.
- Packaged merchandise securely to guarantee product safety.
Education
Bachelor of Arts - Music
Lyallpur khalsa college
JALANDHAR ( INDIA ) 05.2019 - 05.2022
Skills
- Customer engagement and service
- Point of sale operations
- Promotional awareness
- Staff training and education
- Complaint resolution
- Phone order processing
- Delivery app management
- Team collaboration
- Communication skills
- Table setting expertise
- Drink serving proficiency
- Display setup and merchandising
- Physical stamina
- Product knowledge
Languages
English
Advanced
Hindi
Fluent
Punjabi
Fluent
Timeline
Crew member
POPEYES LOUISIANA KITCHEN ( AMERICAN )
01.2024 - Current
Bachelor of Arts - Music
Lyallpur khalsa college
05.2019 - 05.2022
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