Sagar Bhandari
Abu Dhabi
Summary
Highly Experienced Bellman/Concierge with a proven track record of providing exceptional customer service in the hospitality field and skilled in managing front desk, manage the bell staff, assign duties & ensure the following hotel policies, monitor & track all luggages are securely stored and transported, coordinating trasportation needs.
Experienced hospitality professional with focus on delivering exceptional guest services. Proven track record of enhancing guest experiences through personalised attention and extensive knowledge of local attractions. Skilled in managing reservations, coordinating events, and addressing guest concerns with friendly and professional approach.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work history
Front office - Bellteam/Concierge
Rixos marina Abu Dhabi
Abu Dhabi, UAE
07.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and providing personalised recommendations.
- Coordinated guest arrivals and departures to ensure seamless check-in and check-out experiences.
- Handled inquiries and complaints swiftly while maintaining professionalism.
- Supervised bell staff to uphold service standards and efficient luggage handling.
- Organised events and activities to promote guest engagement and satisfaction.
- Collaborated with departments to streamline service delivery and enhance experiences.
- Transported luggage and items efficiently between locations ensuring timely delivery.
- Assisted guests and visitors by providing directions and information about amenities.
- Coordinated with staff to ensure seamless operations and guest satisfaction at all times.
- Responded promptly to requests for assistance from guests enhancing overall experience.
- Supervised bell staff operations ensuring efficient luggage handling and guest assistance.
- Assisted guests with check-in and check-out processes providing exceptional service.
- Coordinated transportation arrangements for guests enhancing their overall experience.
- Trained new bell staff on standard operating procedures and customer service expectations.
- Provided information about hotel amenities and local attractions enhancing guest satisfaction.
Front Services - Acting Team Leader -Bell Team
SIRO ONE ZA'ABEEL
Dubai , United Arab Emirates
11.2024 - 06.2025
- Addressed guest inquiries promptly, leading to increased customer satisfaction levels.
- Offered directions and advice on local attractions, improving guest holiday experiences.
- Facilitated smooth arrivals by efficiently managing baggage handling tasks.
- Ensured safe storage of guest belongings through careful oversight of luggage room operations.
- Supported concierge services, enhancing the overall quality of guest assistance.
- Collaborated with front desk team to streamline check-in and check-out procedures.
- Managed transport arrangements for guests, resulting in hassle-free travel experiences.
- Coordinated with maintenance department on repairs thus ensuring seamless operations.
- Handled deliveries of packages and hampers maintaining confidentiality and privacy of recipients.
- Provided wake-up call services ensuring punctuality for guests' commitments.
- Assisted with luggage transportation to improve guest comfort and satisfaction.
- Executed room orientations for improved guest familiarity with hotel facilities.
- Manned doors at entrance and exit points during peak hours ensuring efficient traffic flow.
- Delivered superior customer service, resulting in positive feedback from hotel guests.
- Enhanced guest experience by providing prompt and reliable bell services.
- Collaborated with security team to maintain a secure environment within the hotel premises.
- Maintained clean, tidy and orderly storage rooms.
- Appropriately handled and actioned guest comments, requests, complaints and queries.
- Optimised guest experience by informing guests of hotel services and effectively communicating room features.
- Assisted guests with loading and unloading of luggage from vehicles.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
- Organised and prioritised luggage storage to provide quick retrieval for departing guests and timely check-in for new arrivals.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Liaised with transportation services to arrange luggage transfers for guests arriving from or departing to external locations.
- Responded promptly to guest requests for additional amenities and services.
- Communicated with coworkers and managers to coordinate tasks.
- Coordinated group arrivals and departures, handling multiple luggage items efficiently.
- Handled and stored luggage and packages with care to prevent damage.
- Implemented standard operating procedures to maintain consistency and quality of service.
- Coordinated schedules and assignments to optimise staff coverage during peak periods.
- Trained and mentored team members to enhance skills and improve overall performance.
- Led daily operations of front services team ensuring exceptional customer service and smooth workflow.
Team leader - Bell desk / Concierge
Swissotel Al Murooj Hotel & Residences
Dubai
01.2021 - 10.2024
- Greet & Welcome Guests in a friendly and courteous manner
- Assist with checking in & checking out procedures
- Coordinate transportation services for the guests
- Respond to guest inquires and complaints in a professional manner
- Provide directions and information about the hotel and local attractions
- Track and record guest requests and assure they are addressed in a timely manner
- Delivering newspaper, mail, packages, faxes and invoices to the guest rooms
- Explaining important features of rooms to the guests, providing information regarding hotel amenities and dining options
- Taking messages and Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Arranging transportation and excursions upon guests request
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
- Develop network of contacts, service providers and businesses within their communities to serve guests
- Led daily operations of bell desk ensuring exceptional guest service standards were maintained.
- Assisted guests with check-in and check-out processes providing personalised support throughout their stay.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly and efficiently.
- Mentored junior staff members fostering a collaborative and motivated team environment.
- Led team in delivering exceptional customer service to hotel guests.
- Coordinated daily operations of bell desk ensuring efficient luggage handling.
- Mentored junior staff on best practices for guest relations and concierge services.
- Implemented streamlined processes for managing guest requests and inquiries.
- Collaborated with other departments to enhance overall guest experience and satisfaction.
Supervisor Cum Team Leader
Super Quality Impex Company
01.2018 - 01.2021
- Assisting in keeping Accounts of operational expenditure
- Regular Inspection visits to suppliers and updates of products
- Assisting in samples ideas for a new range of products
- Managing a group of employees while working on a site
- Overseeing a range of day-to-day operations
- Covering both in-house staff and contractors alike while extending my influence beyond the worksite
- Certificate of Appreciation / Highest Reviews for 6 consecutive months
- Best Customer Centricity Award of 2022
- Walking Encyclopedia Award of 2022
- Super Quality Impex Employee of the year
Education
BACHELOR OF COMMERCE - Commerce
MAHARSHI DAYANAND UNIVERSITY
01.2015 - 01.2019
2008 to 2015 -
K L MEHTA DAYANAND PUBLIC SENIOR SECONDARY SCHOOL
Faridabad 01.2008 - 01.2015
Skills
- Roaster Scheduling
- Hotel PMS(Opera) Software
- Opera Cloud
- Resaweb
- MS office (Word, Excel, Outlook, Powerpoint)
- Spreadsheets (Excel, Google Sheets)
- Email (mail merge, filters, folders, rules)
- Oasis Duty Roaster
- Observation
- Decision making
- Communication
- Multi-tasking
- Customer Service and problem solving
- Handling Guest Complaint
- Interpersonal & Leadership skill
- Teamwork & Adaptability
- Local tour guidance
- Proactive thinking
- Travel arrangement expertise
- Hotel facilities promotion
- Informed decision making
- Relationship building aptitude
- Precision in directions giving
Personal Information
Accomplishments
- Most mentioned colleague -SIRO One za'abeel ,2024.
- Certificate of Appreciation, Highest Reviews for 6 consecutive months, 01/01/18
- Best Customer Centricity Award, Award of 2022, 01/01/22
- Walking Encyclopedia Award, Award of 2022, 01/01/22
- Super Quality Impex Employee of the Year, 01/01/22
Timeline
Front office - Bellteam/Concierge
Rixos marina Abu Dhabi
07.2025 - Current
Front Services - Acting Team Leader -Bell Team
SIRO ONE ZA'ABEEL
11.2024 - 06.2025
Team leader - Bell desk / Concierge
Swissotel Al Murooj Hotel & Residences
01.2021 - 10.2024
Supervisor Cum Team Leader
Super Quality Impex Company
01.2018 - 01.2021
BACHELOR OF COMMERCE - Commerce
MAHARSHI DAYANAND UNIVERSITY
01.2015 - 01.2019
2008 to 2015 -
K L MEHTA DAYANAND PUBLIC SENIOR SECONDARY SCHOOL
01.2008 - 01.2015