Sagar Ghale
Customer service Representative
Sharjah,Sharjah
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
Gargash Insurance Services LLC
10.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Officer
Star Insurance Services LLC
06.2016 - 09.2021
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Processed customer service orders promptly to increase customer satisfaction.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Skills
- Document and Records Management
- Understanding Customer Needs
- Administrative Duties
- Issue and Complaint Resolution
- Database Management
- Solution Coordination
- Customer Support
- Customer Retention Strategies
Education
High School Diploma -
Progressive English Secondary School
Mahankal KathmanduTimeline
Customer Service Officer
Gargash Insurance Services LLC
10.2021 - Current
Customer Service Officer
Star Insurance Services LLC
06.2016 - 09.2021
High School Diploma -
Progressive English Secondary School
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