SAGAR RATHOD

• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Engaged end users and answered questions via email, phone, website live chat and in forums.
• Had to coordinate with L2 Support regarding the escalations about the Case related to the Servers and hand over the case.

• Provide Assistance to the account holders and credit card holders of the Barclays Bank (UAE) over the Avaya phones.
• Had to pitch for the extra service which were provided under the Credit Card.
• Resolving Issues and handling queries related to the respective account holders and their credit cards.

• Provided on Call, Remote support to the customers calling from United States and Canada related to the Hewlett Packard Desktop and Laptop products.
• Upselling Computer and Laptop Warranties to the customers along with the other 3rd party antivirus.

• Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Engaged end users and answered questions via email, phone, website live chat and in forums.
• Have to coordinate with L2 Support regarding the escalations about the Case related to the Servers and hand over the case.
• Had to conduct online trainings to the end users via Team Viewer and Onsite Training on Clients request.

• Provide Support on Calls, on remote and visit onsite to provide trainings to the Hoteliers who were using the Hospitality Solutions for their Hotels and Restaurants.
• Product and Software Installations and Implementations and configuring the accounts for the hoteliers to start using the Cloud products to ease their daily hotel operations.

• Tissou Tours (formerly Angel Tours)
  Founded in 2012, Tissou Tours began as Angel Tours, specializing in organizing industrial visits for college students across India. By collaborating with educational institutions, we created opportunities for students to combine academic exposure with cultural sightseeing in different cities.

Over time, we expanded our services to include:

• Domestic & International Group Tours (customized on request).
• Partnerships with travel agents and tourism agencies in India and overseas.
• Growing business through referrals, online leads, and collaborations.

In 2020, the company transitioned to Tissou Tours, reflecting a broader vision of curated travel experiences for both academic and leisure groups.

I am the sole owner and manager of Tissou Tours, and currently based in the UAE, exploring new opportunities to expand into the Middle East travel and tourism market.