Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Accomplishments
Certification
References
Timeline
Generic
Sagara  Dissanayaka

Sagara Dissanayaka

Abu Dhabi,UAE

Summary

Experienced aviation professional specializing in aircraft turnaround and ramp operations management, with strong expertise in resource and manpower management, aircraft dispatch, load control and weight & balance. Proven ability to lead operational teams, manage disruptions and drive safe, efficient and on-time operations. Qualified training instructor with extensive experience delivering theoretical and practical training, competency assessments and staff development, with a strong focus on safety, compliance and operational excellence.

Overview

23
23
years of professional experience
1
1
Certification
3
3
Languages

Work history

Aircraft Dispatch Shift Lead - Ground

Velora Ground Handling
Abu Dhabi , UAE
11.2025 - Current

Lead Aircraft Dispatch operations for 30+ airlines, managing manpower, performance, operational disruptions and compliance to ensure safe and on-time flight operations.

Aircraft Dispatch & OAL Load Control Trainer

Velora Ground Handling
Abu Dhabi , UAE
12.2024 - Current

Develop and deliver BLC, ALC, ADO and PBB training, including OJT, assessments and examinations, ensuring dispatcher competency and airline-specific standards.

Load Control Supervisor - Centralized Load Control

Etihad Airways
Abu Dhabi, UAE
04.2020 - 10.2024

Managed Etihad Airways aircraft turnaround and load control, including VIP, military and special operations, ensuring accurate weight and balance and safe, on-time departures.

Trainer For Load Control & Load Control Systems

Etihad Airways
Abu Dhabi , UAE
04.2017 - 10.2024

Delivered Aircraft Weight & Balance, BLC, ALC and Altea FM training across multiple aircraft types, including examinations and competency assessments to ensure required certification standards.

Aircraft Dispatcher

Etihad Airways
Abu Dhabi , UAE
04.2016 - 04.2019

Managed Etihad Airways aircraft turnaround and load control, including VIP, military and special operations, ensuring accurate weight and balance and safe, on-time departures.

Controller Departure Control & Load Control System

Etihad Airways
Abu Dhabi , UAE
06.2013 - 10.2016

Managed Weight & Balance databases for Etihad Airways and 13 customer airlines, ensuring accurate aircraft data, configuration integrity and safe flight operations.

Aircraft Dispatcher & Load Control Supervisor

Abu Dhabi Airport Services
Abu Dhabi , UAE
04.2009 - 06.2013

Managed aircraft turnaround and load control for multiple airlines, ensuring accurate weight and balance, operational compliance and safe, on-time departures.

Cargo Officer

Abu Dhabi Airport Services
Abu Dhabi, UAE
04.2007 - 03.2009

Managed cargo operations for passenger and freighter flights, ensuring safe, timely handling and compliance with DGR and special cargo requirements.

Cargo Agent

Sri Lankan Airlines
Colombo, Sri Lanka
05.2003 - 04.2007

Experienced in cargo handling, documentation, aircraft loading/unloading, DGR and special cargo for passenger and freighter operations.

Education

High School Diploma - Mathematics

Bandaranayake College - Gampaha
Sri Lanka

Airline Training - Airport Ground Handling

International Aviation Academy (Sri Lankan Airlines)
Sri Lanka

Diploma - Airport Ground Operation Management

International Air Transport Association (IATA)
IATA Distance Learning

Diploma - Airport Operation

International Air Transport Association (IATA)
IATA Distance Learning

Skills

  • Operational Resource & Manpower Management
  • Aircraft Dispatch & Turnaround Management
  • Aircraft Weight & Balance / Load Control
  • Shift Operations & Team Leadership
  • Staff Performance & Competency Management
  • Training Development & Delivery – BLC, ALC, ADO & PBB
  • Weight & Balance Database Management
  • Altea FM – Departure Control System
  • VIP, Military & Special Flight Operations
  • Passenger & Freighter Operations
  • DGR & Special Cargo Handling
  • Safety, Compliance & Risk Management
  • Operational Disruption & Incident Management
  • Airline & Stakeholder Coordination
  • On-Time Performance (OTP) Management
  • Operational Planning & Decision-Making
  • Incident Investigation & Reporting
  • Performance Monitoring & Improvement
  • Coaching, Mentoring & Staff Development
  • Training Records & Documentation Management
  • Problem Solving & Analytical Skills
  • Customer Airline Relationship Management

Languages

English
Advanced (C1)
Hindi
Upper intermediate
Urdu
Upper intermediate

Affiliations

  • Travelling, Aviation & Industry Learning, Fitness & Outdoor Activities, Technology, Reading & Professional Development, and Team Sports.

Accomplishments

    Achieved “Exceeds Expectations” performance rating for five consecutive performance review cycles.

    Entrusted by management to lead Aircraft Dispatch training alongside my Aircraft Dispatch Shift Lead responsibilities.

    Successfully completed ICAO Competency-Based Training and Assessment (CBTA) for Instructors.

    Successfully completed the British Airways Train-the-Trainer Course and subsequently trained all qualified Aircraft Dispatchers.

    Successfully completed the Air Seychelles Train-the-Trainer Course and subsequently trained all qualified Aircraft Dispatchers.

Certification

  • Etihad Airways – A320 / A330 / B787-9 / B787-10 / B777-300 / A350 / B777F – Weight & Balance License
    Licensed to perform Weight & Balance and load control functions across Etihad passenger and freighter aircraft types.
  • SriLankan Airlines – A320 / A330-200 / A340-200 – Weight & Balance License
    Qualified to perform Weight & Balance, load planning and load control functions for SriLankan Airlines aircraft.
  • Nasair – E190 / A320 – Weight & Balance Database
    Qualified in Weight & Balance database management and aircraft configuration data.
  • Czech Airlines – A319 – Weight & Balance License
    Licensed to perform Weight & Balance and load control functions for A319 operations.
  • Shaheen Air – B737-200 / A320 – Weight & Balance License
    Qualified to perform Weight & Balance and load control activities for B737-200 and A320 aircraft.
  • Saudi Arabian Airlines – A320 – Weight & Balance License
    Licensed in aircraft Weight & Balance and load control procedures for A320 operations.
  • Hainan Airlines – A330-200 / A330-300 / B767-300 – Weight & Balance License / Database
    Qualified in operational Weight & Balance and database management across multiple wide-body aircraft types.
  • airberlin – A320 / A321 / A330-200 – Weight & Balance Database
    Qualified in aircraft Weight & Balance database configuration and maintenance.
  • Gulf Air – E175 / A320 – Weight & Balance License
    Licensed to perform Weight & Balance and load control functions for E175 and A320 operations.
  • Air Seychelles – A320 / A330-200 – Weight & Balance Database
    Qualified in Weight & Balance database management and aircraft configuration control.
  • Biman Bangladesh Airlines – B737-800 / A310-300 / DC-10 / B777-300 – Weight & Balance License / Database
    Qualified in Weight & Balance operations and database management across multiple aircraft types.
  • Jet Airways – A330-200 / B737-800 / B737-900 – Weight & Balance License / Database
    Qualified in Weight & Balance operations and database management for narrow- and wide-body aircraft.
  • Royal Falcon – A320 / B737-200 – Weight & Balance License / Database
    Qualified in operational Weight & Balance and aircraft database management.
  • Air Astana – A320 / A321 – Weight & Balance License / Database
    Qualified in Weight & Balance, load control and database management for A320 family aircraft.
  • British Airways – B787-9 – Weight & Balance Qualification
    Qualified in Weight & Balance and load control requirements for British Airways B787-9 operations.
  • ICAO Competency-Based Training & Assessment – Instructor Training
    Completed competency-based instructor training covering theoretical and practical training delivery, competency assessment and trainee performance evaluation.
  • Passenger Boarding Bridge (PBB) – Train the Trainer
    Qualified to deliver theoretical and practical PBB training, competency assessments and operational qualification programs.
  • Train the Trainer – British Airways
    Successfully completed the British Airways Train-the-Trainer course and subsequently delivered training to qualified Aircraft Dispatchers.
  • Train the Trainer – Air Seychelles
    Successfully completed the Air Seychelles Train-the-Trainer course and subsequently delivered training to qualified Aircraft Dispatchers.
  • Train the Trainer – Aircraft Weight & Balance | Etihad Airways
    Completed instructor training for the delivery of Aircraft Weight & Balance and Load Control theoretical and practical training.
  • Ground Operations Management | IATA
    Professional training in airline ground operations management, resource utilization, safety, service delivery and operational performance.
  • Airport Operations | IATA
    Training covering airport operations, stakeholder coordination, safety and efficient operational management.
  • Aircraft Turnaround Observation
    Practical operational training focused on aircraft turnaround activities, coordination, safety, resource utilization and on-time performance.
  • A380 Load Control Transition | Airbus
    Specialized training covering A380 Weight & Balance, aircraft loading and load control requirements.
  • Advanced Load Control | Etihad Airways
    Advanced training in aircraft Weight & Balance, load planning, trim, aircraft limitations and complex load control operations.
  • Advanced Check-in | Etihad Airways
    Advanced training in passenger check-in, DCS processes and complex passenger handling requirements.
  • Sabre Load Manager Static – W&B Database | Etihad Airways / Sabre
    Specialized training in aircraft Weight & Balance database configuration, maintenance and data integrity.
  • Sabre Load Manager Active | Etihad Airways / Sabre
    Operational training in aircraft load planning, Weight & Balance calculations and loadsheet production.
  • RTB Weight & Balance System
    Certified in RTB system operations for aircraft Weight & Balance and load control.
  • Gaetan Weight & Balance System
    Certified in Gaetan for aircraft load planning, Weight & Balance and load control processing.
  • MACS Weight & Balance System
    Certified in MACS for aircraft Weight & Balance and operational load control.
  • Sabre Load Manager System
    Certified in Sabre Load Manager for aircraft load planning, Weight & Balance and loadsheet production.
  • Sabre Load Manager Static – Weight & Balance Database
    Certified in Weight & Balance database configuration, maintenance and aircraft data management.
  • SITA Departure Control System (DCS)
    Certified in SITA DCS functions supporting passenger, flight and departure operations.
  • Altea Flight Management (FM) System
    Certified in Altea FM for aircraft load control, Weight & Balance and flight management functions.
  • Altea Customer Management (CM) System
    Certified in Altea CM for passenger handling, check-in, boarding and departure control functions.
  • Cargospot System
    Certified in air cargo processing, documentation and operational cargo management.
  • CargoWise System
    Certified in cargo, freight and logistics management system operations.
  • Dangerous Goods Regulations for Load Controllers, Loadmasters & Ground Dispatchers – GCAA FIT 4.1.G
    Competency-based Dangerous Goods training covering DGR responsibilities applicable to load control, loadmaster and ground dispatch functions.
  • Dangerous Goods Regulations – 4.1E | Velora Aviation
    Competency-based Dangerous Goods training covering applicable DGR knowledge, handling requirements and assigned operational responsibilities.
  • Dangerous Goods Regulations CAT-6 | ADAS / Etihad Airways
    Training in Dangerous Goods acceptance, classification, documentation, handling and regulatory compliance.
  • Dangerous Goods Regulations CAT-10 | ADAS
    Role-specific DGR training covering identification, safe handling and applicable operational responsibilities.
  • Dangerous Goods Regulations CAT-03 | SriLankan Airlines
    DGR training applicable to cargo processing, acceptance and handling responsibilities.
  • Dangerous Goods Regulations CAT-09 | Etihad Airways
    Role-specific DGR training covering Dangerous Goods awareness and applicable operational responsibilities.
  • Basic Load Control | SriLankan Airlines
    Training in aircraft Weight & Balance fundamentals, load distribution, load planning, trim and loadsheet preparation.
  • Basic Load Control | ADAS
    Training in aircraft load control fundamentals, Weight & Balance principles, loading limitations and operational procedures.
  • SriLankan Airlines – Load Control Recurrent
    Recurrent training and competency validation in SriLankan Airlines Weight & Balance and load control procedures.
  • Nasair – Load Control Recurrent | ADAS
    Recurrent competency training covering Nasair aircraft Weight & Balance and load control procedures.
  • Jet Airways – Load Control Recurrent | ADAS
    Recurrent training maintaining competency in Jet Airways Weight & Balance and load control requirements.
  • Saudi Airways – Load Control Recurrent | ADAS
    Recurrent training maintaining competency in Saudi Airways Weight & Balance and load control procedures.
  • Advanced Cargo | SriLankan Airlines
    Advanced training in air cargo operations, special cargo, documentation, handling requirements and operational procedures.
  • Basic Cargo | SriLankan Airlines
    Training in cargo acceptance, documentation, storage, delivery and aircraft cargo handling operations.
  • Safety Management System (SMS) Basics
    Training in SMS principles, hazard identification, risk management, safety reporting and continuous safety improvement.
  • Incident and Emergency Management – Non-Aircraft Related
    Training in non-aircraft emergency response, incident management, escalation, coordination and recovery procedures.
  • Fire Warden Training – Theory & Practical
    Completed theoretical and practical training in fire prevention, emergency response, evacuation and Fire Warden responsibilities.
  • Health & Safety Representative | Etihad Airways
    Training in workplace health and safety, hazard identification, safety reporting and safe working practices.
  • Fire Warden | Etihad Airways
    Training in fire prevention, emergency response, evacuation procedures and workplace fire safety responsibilities.
  • General Security Awareness Training
    Training in aviation security awareness, threat recognition, security responsibilities and compliance with security procedures.
  • Business Continuity Management Awareness
    Training in business continuity, operational resilience, disruption response and recovery of critical business activities.
  • Cyber Security End User Awareness
    Training in cyber security risks, phishing awareness, secure system usage and information security responsibilities.
  • Data Privacy
    Training in data protection principles, confidentiality, responsible handling of personal information and privacy requirements.
  • Team Management | SriLankan Airlines
    Training in team leadership, staff coordination, communication and effective workforce management.
  • Brand Building | SriLankan Airlines
    Training in corporate brand representation, service standards and customer experience.
  • Personality Development | SriLankan Airlines
    Professional development covering communication, confidence, interpersonal effectiveness and professional conduct.
  • Customer Care | SriLankan Airlines
    Training in customer handling, communication, service standards and service recovery.
  • Telephone Techniques | SriLankan Airlines
    Training in professional telephone communication and effective customer interaction.
  • Presentation Skills | SriLankan Airlines
    Training in effective presentation techniques, communication, audience engagement and professional delivery.

References

References available upon request.

Timeline

Aircraft Dispatch Shift Lead - Ground

Velora Ground Handling
11.2025 - Current

Aircraft Dispatch & OAL Load Control Trainer

Velora Ground Handling
12.2024 - Current

Load Control Supervisor - Centralized Load Control

Etihad Airways
04.2020 - 10.2024

Trainer For Load Control & Load Control Systems

Etihad Airways
04.2017 - 10.2024

Aircraft Dispatcher

Etihad Airways
04.2016 - 04.2019

Controller Departure Control & Load Control System

Etihad Airways
06.2013 - 10.2016

Aircraft Dispatcher & Load Control Supervisor

Abu Dhabi Airport Services
04.2009 - 06.2013

Cargo Officer

Abu Dhabi Airport Services
04.2007 - 03.2009

Cargo Agent

Sri Lankan Airlines
05.2003 - 04.2007

High School Diploma - Mathematics

Bandaranayake College - Gampaha

Airline Training - Airport Ground Handling

International Aviation Academy (Sri Lankan Airlines)

Diploma - Airport Ground Operation Management

International Air Transport Association (IATA)

Diploma - Airport Operation

International Air Transport Association (IATA)
Sagara Dissanayaka