Sagarika KP
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I thrive in fast-paced environments where problem-solving and effective communication are key.
Overview
2
2
years of professional experience
Work History
CUSTOMER SUPPORT AGENT
IKEA
01.2022 - Current
- Address product or service issues by first understanding the customer's concerns, identifying the root causes, and then providing a clear and effective solution.
- Ensure swift implementation of necessary corrections or adjustments, and conduct follow-ups to guarantee issue resolution.
- Provide valuable insights to management by gathering and assessing customer data to understand their specific requirements and preferences.
- Utilized CRM software to maintain detailed records of customer interactions and orders.
- Offer recommendations for resolving product malfunctions.
- Adhere to established communication procedures, guidelines, and policies.
- Promptly handled over 70 general telephone inquiries.
- Enhance team productivity by achieving relevant goals and objectives.
- Attract potential customers by addressing their inquiries regarding products and services and providing information on related offering
- Answered inquiries about IKEA products, prices, and services, and offered recommendations.
- Processed customer orders, payments, and returns with precision and adherence to IKEA's policies.
- Resolved customer concerns, addressing and documenting issues with empathy and efficiency.
- Collaborated with the sales team to ensure seamless customer experiences and coordinated with the stockroom for product availability.
- Trained new customer service associates on company policies and customer service best practices.
Education
Masters in Business Administration (MBA) - Operations
Manipal University (MAHE)
India10.2025
Bachelor's Degree in Business Administration -
St. Agnes University
Mangalore, India01.2020
Business Studies -
St. Agnes Pre-University
Mangalore, India01.2017
Skills
- Customer Service
- Product Knowledge
- Quality Assurance
- Documentation
- Active Listening
- Resolving Conflict
- Multitasking
- Attention to Detail
- People Oriented
- Analysis
- Problem Solving
- Organizational Skills
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Timeline
CUSTOMER SUPPORT AGENT
IKEA
01.2022 - Current
Masters in Business Administration (MBA) - Operations
Manipal University (MAHE)
Bachelor's Degree in Business Administration -
St. Agnes University
Business Studies -
St. Agnes Pre-University
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