Sagar Manjal
Operations & Compliance | Logistics & Trade | Sales & Business Development
Dubai,DU
Summary
Results-driven operations and compliance professional with 17 years of UAE-based experience spanning banking, logistics, customs trade compliance, and project operations across multiple industries. Proven ability to manage complex, cross-functional workflows, deliver regulatory compliance across UAE, KSA, and GCC jurisdictions, and drive commercial performance in fast-paced environments. Holds an MBA in Quality & Operations Management from UBIS Geneva, internationally recognized CISCP & CISCM certifications from IFPSM Finland, and AML and Lean Six Sigma credentials with a consistent track record of exceeding targets, managing high-value client portfolios, and leading operational teams to deliver service excellence. A commercially minded professional who bridges the gap between back-office compliance and front-line revenue generation, adept at navigating the UAE's regulatory and business landscape with strong stakeholder relationships across free zones, government authorities, and industry partners.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. Business Development & Operations Manager
Singularity GmbH
09.2021 - Current
- Managed end-to-end customs clearance and trade compliance for UAE, KSA, and GCC clients across air, sea, and road freight, ensuring adherence to multi-jurisdictional regulatory requirements.
- Prepared, reviewed, and validated import/export documentation including Bills of Entry, Commercial Invoices, Packing Lists, and Certificates of Origin, ensuring correct INCOTERMS application (EXW, FOB, CIF, DAP, DDP) across multi-modal shipments for UAE, KSA, and GCC clients.
- Advised clients on HS classification, customs valuation, and duty optimization, reducing exposure to penalties and clearance delays.
- Led end-to-end procurement of freight, customs, and logistics services, sourcing and negotiating with freight forwarders, courier partners, and clearance agents to secure competitive rates, ensure service quality, and maintain regulatory compliance across all client shipments.
- Delivered VAT compliance services including return preparation, audit support, and UAE and EU VAT advisory; supported client business setup across major UAE free zones including DMCC, JAFZA, DAFZA, IFZA, MEYDAN, ANC, SHAMS, SPC, RAKEZ, DIFC, and ADGM.
- Drove consistent new business generation alongside operational delivery, contributing AED 30K-40K in monthly sales revenue and exceeding individual commercial targets by 20-25% YoY demonstrating the ability to operate as both a subject matter expert and a revenue-generating professional.
Sales & Operations Manager
TruKKer Technologies DMCC
08.2020 - 09.2021
- Managed end-to-end sales and operational delivery for the B2C relocation vertical, overseeing home, office, and villa relocations across the UAE.
- Oversaw execution of 1,000+ monthly trips across domestic UAE and GCC corridors, requiring continuous procurement and deployment of a diverse vendor fleet spanning trucks of all types and sizes to meet fluctuating freight demand.
- Managed procurement of transportation services across domestic UAE and GCC corridors, sourcing vendors, negotiating rates and contracts, and coordinating truck and carrier deployment across all freight types and sizes to meet B2B client requirements.
- Conducted site surveys and relocation inspections, providing detailed inputs for costing, quotations, and proposal preparation.
- Onboarded new vendors including service agreement execution and operational induction, while managing invoice reconciliation, payout verification, and rate negotiations to support cost efficiency and margin control.
Project Installation Manager
Wasserman Inc.
01.2020 - 06.2020
- Directed 24/7 workforce deployment, shift planning, and roster management across multiple installation and project sites throughout the UAE.
- Managed subcontractor workforce allocation, timesheet auditing, overtime authorization, and payroll inputs, ensuring accuracy and policy compliance.
- Coordinated staff accreditation, site access approvals, and permit management for restricted venues including malls, airports, and major event sites.
- Ensured full HSE compliance and monitored staff certifications including IPAF, scaffolding licenses, and site-specific permits across all projects.
- Supported high-profile projects including Expo 2020, Dubai Airports (T1, T2, T3), F1 Abu Dhabi 2020, and the UAE Cycling Tour, serving as the primary client contact for documentation and site access coordination.
Sr. Business Operations Analyst
Carrier Commercial Refrigeration
12.2012 - 12.2019
- Led end-to-end business development and sales operations, managing client engagement from inquiry and quotation through to order confirmation and post-sales account retention.
- Acted as primary liaison between clients, operations, and internal departments, ensuring alignment on project requirements, timelines, and service delivery.
- Managed vendor sourcing, resource allocation, and operational team supervision to ensure on-time project completion and service quality standards.
- Oversaw key account relationships for major UAE clients including ENOC, Carrefour, Lulu, and Union Cooperative Society.
- Conducted internal audits covering equipment, materials, staff compliance, and documentation in line with ISO standards, HSE regulations, and ACE requirements.
Sr. Customer Care Specialist
Dubai First PJSC
06.2007 - 11.2012
- Selected to manage an exclusive VVIP 'Royale' customer segment holding diamond-tier credit cards with no preset spending limits, requiring the highest levels of discretion, accuracy, and service excellence.
- Monitored, identified, and escalated suspicious and fraudulent credit card transactions in line with AML guidelines, internal controls, and UAE regulatory compliance procedures.
- Resolved complex service issues and customer complaints, supporting retention initiatives and educating clients on banking products and services.
- Coordinated with internal departments to manage and close customer service requests within defined SLA timelines.
- Conducted in-house training for new joiners covering onboarding, service quality, compliance standards, and Call Centre operations; certified in AML, Sales, and Dispute Handling.
Education
CISCP & CISCM - Certified International Supply Chain Professional & Manager
International Procurement and Supply Chain Management Institute
01.2025
Master of Business Administration (MBA) - Quality & Operations Management
University of Business & International Studies
01.2018
Bachelor of Business Administration (BBA) - International Business Management
American Heritage University
01.2009
Skills
- Customs & Trade Compliance (UAE & GCC)
- Import & Export Operations
- HS Classification & Tariff Codes
- Customs Clearance (UAE & GCC)
- Customs Classification & Duty Optimization
- Multi-Modal Logistics (Road, Sea & Air)
- Freight Forwarder & Carrier Management
- Vendor Sourcing & Procurement Management
- Supply Chain Operations
- Logistics Operations Management
- VAT Compliance (UAE & EU)
- Business Development
- Key Account Management
- Regulatory Compliance & Audits
- Free Zone & Mainland Operations
- Cross-Border Transportation
- Stakeholder & Client Management
- Process Improvement (Lean / Six Sigma)
- Cost Control & Rate Negotiation
- Operational Risk Mitigation
- ERP & Logistics Systems
- Revenue Growth & Business Expansion
Certification
- Anti-Money Laundering (AML)
- Lean Six Sigma
- Call Centre Operations
- Sales & Customer Service
- Dispute Handling
Languages
English
Hindi
Sindhi
Arabic
Awards
- Bravo certification, Carrier Middle East, 2017, For maintaining the highest quality standards in service delivery for key clients, a formal recognition of operational excellence and client commitment.
- Multiple written commendations, Various, From senior management and stakeholders across Singularity GmbH, Wasserman, Carrier, TruKKer, and Dubai First, recognizing consistent performance, professionalism, and contribution beyond role expectations.
References
Available upon request
Timeline
Sr. Business Development & Operations Manager
Singularity GmbH
09.2021 - Current
Sales & Operations Manager
TruKKer Technologies DMCC
08.2020 - 09.2021
Project Installation Manager
Wasserman Inc.
01.2020 - 06.2020
Sr. Business Operations Analyst
Carrier Commercial Refrigeration
12.2012 - 12.2019
Sr. Customer Care Specialist
Dubai First PJSC
06.2007 - 11.2012
CISCP & CISCM - Certified International Supply Chain Professional & Manager
International Procurement and Supply Chain Management Institute
Master of Business Administration (MBA) - Quality & Operations Management
University of Business & International Studies
Bachelor of Business Administration (BBA) - International Business Management
American Heritage University