Sahal P
Dubai
Summary
Results-oriented professional specializing in lead generation and customer engagement. Proven track record in consultative selling and enrollment conversion, utilizing effective communication across various platforms. Expertise in cross-selling and upselling, with a strong focus on performance metrics and customer service excellence. Proficient in MS Office, Google Workspace, CRM systems, and digital communication tools, committed to nurturing leads through strategic follow-up and time management.
Overview
2
2
years of professional experience
4049
4049
years of post-secondary education
1
1
Certification
Work history
Admissions & Communication Executive
Communicore Project (Govt. of Kerala)
04.2025 - 12.2025
- Managed high-volume inquiries and guided prospects with accurate program details.
- Used persuasion and rapport-building to increase participant enrollment.
- Conducted timely follow-ups, improving lead conversion and engagement.
- Supported academic teams in onboarding and coordinating participant communication.
- Prepared reports and updated records using MS Office and digital tools.
Student Advisor & Sales Support Executive
Sprint Study Center, Kerala India
Kerala
06.2024 - 03.2025
- Handled walk-in, phone, WhatsApp, and email inquiries, ensuring excellent customer experience.
- Guided students through admission processes, highlighting value and increasing enrollment conversion.
- Assisted in fee follow-ups, form completion, and database management.
- Maintained organized records of leads, follow-ups, and confirmations.
- Strengthened customer satisfaction with clear communication and consistent support.
Education
Master of Arts (MA) - English Language and Literature
Kannur University
India04.2025
Bachelor of Arts (BA) - English Language and Literature
Kannur University
India2023
Skills
- Lead Generation & Prospect Qualification
- Customer Engagement & Relationship Building
- Phone, WhatsApp & Email Communication
- Cross-Selling & Upselling Support
- Follow-Up & Lead Nurturing
- Target-Oriented Performance
- Presentation & Product Explanation
- Customer Service Excellence
- MS Office (Word, Excel, PowerPoint)
- CRM (Basic Familiarity)
- Digital Communication Tools
- Typing & Documentation
- Strong Communication
- Customer Handling
- Adaptability & Quick Learning
Certification
British Council Aptis Certification (under ASAP Kerala, 2020)
LANGUAGES
English (Fluent)
Malayalam (Native)
Hindi (Proficient)
REFERENCES
Available upon request
PERSONAL DETAILS
- Age: 23 | Gender: Male | Nationality: Indian
- Visa Status: Visit Visa | Availability: Immediate
Timeline
Admissions & Communication Executive
Communicore Project (Govt. of Kerala)
04.2025 - 12.2025
Student Advisor & Sales Support Executive
Sprint Study Center, Kerala India
06.2024 - 03.2025
Master of Arts (MA) - English Language and Literature
Kannur University
Bachelor of Arts (BA) - English Language and Literature
Kannur University