SAHALA K RASHEED
DUABI,UAE
Summary
Accomplished professional specializing in customer service, client relationship management, and sales. Proficient in back-office operations, including quotation processing, credit applications, and debt clearance. Expertise in inventory management and cross-functional coordination across multiple countries. Committed to process compliance and documentation excellence, driving organizational success in dynamic environments.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Customer Support Executive / Back-Office Operations
HASSOUN GROUP
Dubai, United Arab Emirates
2025.02 - 2026.01
- Delivered comprehensive sales back-office support, including quotation item creation and purchase order processing.
- Coordinated B2B quotations with sales teams to align offerings with client needs.
- Managed credit application processes to facilitate debt clearance across relevant departments.
- Executed accounts back-office functions, including payment allocation and coordination with finance team.
- Oversaw RMA processes while collaborating with warehouse operations for accurate stock checks.
- Provided operational support across UAE, Oman, Bahrain, and KSA markets.
- Resolved customer queries promptly to enhance operational efficiency.
Customer Service Agent
Royal Valtanas – Kempegowda International Airport
INDIA, INDIA
2021.12 - 2024.06
- Facilitated passenger assistance from check-in to boarding gate, ensuring seamless transitions.
- Verified travel documents, boarding passes, and baggage compliance accurately.
- Coordinated with airline staff and security teams to enhance passenger flow efficiency.
- Provided tailored support for VIP, elderly, and special-needs passengers as necessary.
- Communicated boarding announcements to direct passengers to appropriate gates.
- Ensured strict adherence to airport regulations and safety standards throughout process.
Education
BBA - AIRLINE AND AIRPORT MANAGEMENT
Aimfill International Aviation Training Academy
2016.01 - 2019.01
Skills
- Customer service and support
- Client relationship management
- Sales and accounts management
- Back-office operations
- Quotation and purchase order processing
- Credit application processing
- Debt clearance and RMA handling
- Inventory oversight
- Cross-functional coordination
- Multi-country operations management
- Effective communication
- Problem-solving strategies
- Time management skills
- Process compliance and documentation
- Documentation
LANGUAGES
ENGLISH - Proficient
HINDI - Advanced
MALAYALAM - Native
TAMIL - Proficient
Timeline
Customer Support Executive / Back-Office Operations
HASSOUN GROUP
2025.02 - 2026.01
Customer Service Agent
Royal Valtanas – Kempegowda International Airport
2021.12 - 2024.06
BBA - AIRLINE AND AIRPORT MANAGEMENT
Aimfill International Aviation Training Academy
2016.01 - 2019.01