Microsoft Certified: Azure Administrator Associate AZ-104
SAHANOON BIN ASHRAF
IT Support Engineer /System & Azure Support Engineer
Abu dhabi
Overview
6
6
1
1
Microsoft Certified: IAM Associate SC-300
2
2
Microsoft Certified: IAM Associate SC-300
4
4
years of post-secondary education
3
3
Languages
6
6
Years of professional experienceh
Work History
SYSTEM ENGINEER
General Civil Aviation Authority, U.A.E
Mar.2022 - Current
- Improved system efficiency by implementing and optimizing hardware and software components.
- Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
- Enhanced network security by conducting regular vulnerability assessments and implementing necessary patches.
- Developed custom scripts for automating routine tasks, increasing overall productivity.
- Collaborated with cross-functional teams to design, develop, and deploy scalable IT solutions in alignment with business objectives.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
- Evaluated emerging technologies and recommended appropriate solutions to improve existing infrastructure.
- Implemented server virtualization strategies, maximizing resource utilization and reducing operational costs.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Led the migration of critical applications to cloud-based platforms, providing increased flexibility and scalability for business operations.
- Conducted rigorous testing of new systems prior to deployment, identifying potential issues and mitigating risks accordingly.
- Streamlined communication between IT teams by establishing clear protocols and fostering a collaborative work environment.
- Maintained compliance with industry regulations by implementing stringent security measures across all network devices and systems.
- Developed robust monitoring systems that provided real-time alerts for potential performance issues or security threats.
- Designed efficient processes for data backup and storage management, safeguarding vital company information from loss or corruption.
- Assisted employees with resolving network problems at remote locations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Spearheaded compliance efforts and developed best practices to drive continual process improvements.
- Analyzed security logs to determine and alleviate network threats.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
- Optimized application performance by utilizing load balancing techniques across multiple servers.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Developed IT policies to comply with applicable laws.
- Managed key information technology and compliance programs for proactive risk management.
- Compiled, processed, and analyzed test data and results to improve product quality.
- Collaborated with executive team to define business requirements and systems goals.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Suggested system updates or changes after conduct in-depth technical reviews.
- Delivered helpdesk service and support to customers.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Documented system configuration, mapping and processes.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Configured, installed and upgraded SQL databases.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Researched software and systems products to determine purchase recommendations.
- Designed tailored disaster recovery solutions to maintain uptime.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
IT Support Engineer
Accenture,India
Bangalore, karnataka
Mar.2018 - Mar.2022
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Streamlined software deployment by automating installation processes for various applications.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
- Delivered end-user training on new technologies, increasing adoption rates among employees.
- Contributed to cost savings by identifying opportunities for process improvements within the IT department.
- Established strong relationships with vendors, negotiating contracts for cost-effective hardware and software solutions.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Developed customized scripts to automate repetitive tasks resulting in increased efficiency within the IT department.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Championed end-user satisfaction surveys leading to targeted improvements in helpdesk operations.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched product and issue resolution tactics to address customer concerns.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
Quote
The successful warrior is the average man, with laser-like focus.
Bruce Lee
Technical skills
- Operating System: Windows 10, Windows 11, Windows Server 2012 R2, 2016, 2019 & 2022
- Networking knowledge: DHCP, DNS, Ethernet, Wireless, TCP, IPv4, LAN, WAN, SMTP
- Hardware knowledge: Ability to diagnose and fix any kind of Laptop, PC Desktop
- IT Management Tools:ManageEngine OPManager |ManageEngine AppManager | ADManager | Exchange Reporter | AD Self Service
- Microsoft Technologies: Active directory, Azure Active Directory, Exchange Sever 2019, Exchange Online, Microsoft Intune, Teams Online, Microsoft Security, Microsoft Compliance
- Patch Management: Ivanti Security Controls, SCCM
- Backup and Replication: Tape backup management, Veeam backup and replication,Veeamone
- Ticket Tool: BMC Remedy, Service Now, HPSM
- Virtualization: VMware vSphere | VMware Horizon|VMware Vcenter
- Hyper Converged Infrastructure:Nutanix Hyper Converged Infrastructure
- Email Security:Proofpoint Email Security Gateway
- Antivirus: Symantec endpoint protection, Trend micro deep security, Trend micro deep security apex one, sentinel one agent, Endgame EDR, Cisco endpoint connector, Cisco Umbrella.
- Remote Tools: Remote desktop Manager, TeamViewer, LogMeIn Rescue.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Dedicated System Engineer adept at cultivating long-term partnerships with vendors and clients. Expertise includes installing, configuring and monitoring complex systems and infrastructures. Offering successful career history comprising more than 6 years.
Skills
- Technical Support
- Printers and Peripherals
- IT Management
- Technical Analysis
- Storage Virtualization
- Quality Assurance
- Hardware and Software Installation
- Web Security
- Vendor Management
- Network Security
- Hardware Integration
- Mobile Devices
- Software Requirements Analysis
- Microsoft Exchange
- Business Continuity
- Risk Management
- Cloud Services
- Diagnosis and Troubleshooting
- Impact Assessment
- Information Security
- User Support
- Continuous Improvements
- TCP/IP Protocol
- Windows Servers
- Backup Testing
- Maintenance Organization and Development
- Customer Proposals
- Disaster Recovery
- Update Management
- User Research
- Client Service and Support
- Compliance Management
- Systems Engineering
- Application Testing
- Cybersecurity
- Hardware Upgrades
- Application Installation
- Customer Service
- Root Cause Analysis
- Remote Diagnostics
- Time Management
- Hardware and Software Configuration
- RFC Support
- IT Infrastructure Planning
- Employee Training
- ITSM Software
- Ticket Management
- Data Analysis
- Issue and Resolution Tracking
- Inventory Procedure Documentation
- Hardware and Software Repair
Education
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
Belagavi ,India 01.2014 - 01.2018
Certification
- Microsoft Certified: Identity and Access Administrator -SC-300
- Microsoft Certified: Azure Administrator Associate - AZ-104
- ITIL V4 Foundation - IT Service Management
- Microsoft Certified: Security, Compliance, and Identity Fundamentals - SC-900
- Microsoft Certified: Azure Fundamentals – AZ-900
- CCNA Certified and MSCA Certified
Timeline
SYSTEM ENGINEER
General Civil Aviation Authority, U.A.E
Mar.2022 - Current
IT Support Engineer
Accenture,India
Mar.2018 - Mar.2022
Bachelor of Engineering - Electronics And Communication Engineering
Visvesvaraya Technological University
01.2014 - 01.2018
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