Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic
SAHAR BAHRI

SAHAR BAHRI

Ajman,UAE

Summary

Customer Service and Sales Specialist with over 9 years of experience in high-end esthetics medical centers. Skilled in providing personalized service, achieving sales targets, and building lasting relationships with clients. Proficient in using CRM systems to track customer preferences, manage follow-ups, and deliver a luxury-level experience. Highly professional, detail-oriented, and passionate about representing prestigious brands

Overview

10
10
years of professional experience

Work history

Sales and customer service representative

Al Ebtisama Al Raea medical center
Sharjah , UAE
03.2021 - Current
  • Carried out day-to-day duties accurately.
  • Increased customer satisfaction by resolving issues.
  • Provided consultations to clients for dental and aesthetic services.
  • Sell/Up selling treatment packages and ensured client satisfaction pre/post sessions.
  • Maintained daily reports and supported administrative operations
  • Managed front desk duties including client reception, appointment scheduling, and payment processing.
  • Confirmed daily bookings and coordinated between departments to ensure smooth service flow.
  • Handled product and stock inventory, ensuring availability of aesthetic and skincare items.
  • Made outbound calls to introduce new offers and services, with a focus on converting leads into confirmed bookings.
  • Promoted dermatology, laser, and dental treatments with tailored communication to client needs.
  • Achieved monthly sales targets and improved client retention through follow-ups and personalized care.
  • Implemented effective sales techniques to maximise profits.
  • Assisted in design of promotional materials, stimulating customer interest and engagement.
  • Established strong relationships with customers, enhancing brand loyalty.

Receptionist customer service tele-sales

Damas medical center
Sharjah , UAE
04.2018 - 01.2021
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Maintained an organised reception area for a professional business environment.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Experienced in handling patient inquiries, providing medical information, and promoting services to achieve sales targets.
  • – Knowledgeable in verifying insurance coverage, processing co-payments, and guiding patients through claim reimbursements.
  • Administrative & Record Management
  • – Proficient in maintaining accurate patient records, updating clinic databases, and ensuring compliance withe medical policies.
  • Financial Transactions & Cash Handling
  • – Experienced in managing daily cash collection, credit card transactions, and adhering to financial protocols.
  • Clinic Operations & Team Collaboration
  • – Ability to coordinate with medical and administrative staff to ensure smooth workflow and high-quality patient care.
  • Marketing & Social Media Management
  • – Skilled in designing advertisements, managing WhatsApp promotions, and enhancing patient engagement.

Receptionist

Fawzia Al Jazeeri medical center
Saharjah , UAE
01.2016 - 01.2018
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
  • Maintained an organised reception area for a professional business environment.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Managed phone calls, resulting in effective communication flow within the company.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Maintained accurate logs of visitor entries for security purposes.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Handled office petty cash and maintained flawless records.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Represented company and promoted brand with exceptional service and presentation.

Receptionist

Shifaa Al Jazeera medical center
Sharjah, UAE
03.2015 - 01.2016
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Maintained an organised reception area for a professional business environment.
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Maintained accurate logs of visitor entries for security purposes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Acted as first point of contact for wide range of personnel.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.

Education

Diploma of Higher Education - Medical field

University of Sfax
Sfax

Skills

  • Target oriented approach
  • Call handling etiquete
  • Strong negotiation
  • Sales calls
  • CRM Software proficiency
  • Up-selling techniques
  • Customer Service
  • Multitasking
  • Customer needs analysis
  • Customer complaint Management
  • Effective communication skills
  • Relationship building with clients
  • Sales skills and closing deals
  • Time management and ability to handle pressure
  • Problem-solving abilities
  • Digital marketing understanding
  • Microsoft office suite proficiency
  • Telesales expertise
  • Lead generation and follow-up
  • Data entry accuracy

Languages

Arabic
Native
English
Advanced
C1

Additional Information

Luxury sales customer service training :

Dr Waleed Hammad

Timeline

Sales and customer service representative

Al Ebtisama Al Raea medical center
03.2021 - Current

Receptionist customer service tele-sales

Damas medical center
04.2018 - 01.2021

Receptionist

Fawzia Al Jazeeri medical center
01.2016 - 01.2018

Receptionist

Shifaa Al Jazeera medical center
03.2015 - 01.2016

Diploma of Higher Education - Medical field

University of Sfax

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SAHAR BAHRI