Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Hobbies
Volunteering & Community Service
Hobbies
Volunteering & Community Service
Generic
Saheli Gunawardana

Saheli Gunawardana

Student
Dubai

Summary

Saheli is a passionate and skilled candidate with superior work ethic and good teamwork, problem-solving and interpersonal skills who is willing to take on complex tasks to help enhance workspace productivity. As a reliable and dedicated team player with a hardworking and resourceful approach, she is also energetic and multilingual with dynamic customer service skills. She is poised, personable and dedicated to team-driven environments and known for excellent customer relations and a welcoming attitude.

Overview

12
12
years of professional experience
7
7
years of post-secondary education
5
5
Languages

Work History

Social Media Content Creator & Influencer

Self-employed
Dubai
10.2020 - Current
  • Created, curated and managed published content for feed and stories across social media channels.
  • Cultivated social media following across 2 big platforms with more than 6000 total followers
  • Live streamed dialogue and events on Instagram to optimize interaction and engagement levels.
  • Captured daily events in and around Dubai using compelling eye-catching imagery and video content.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Built relationships with other brands and influencers to assist in social media strategy.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Engaged with consumers using education, passion and authenticity.
  • Gathered insights from interaction with current and prospective consumers to enhance content.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
  • Produced relevant product content to reach target customers.
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Communicated product value, quality and style to educate and entice potential customers.

Private Tutor

Self-employed
Dubai
01.2019 - Current
  • Offered one-on-one and small group classes in English, Mathematics, Chemistry, Physics, biology and Music to foster opportunities for flexible and differentiated learning.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Used positive reinforcement, repetition and review to help students master challenging material.
  • Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
  • Leveraged technology to accelerate learning by proving students with easy-to-access information.
  • Evaluated student progress through analysis of test scores and homework completion.
  • Met with parents to discuss student progress and address concerns.
  • Used tutoring software resources for different individuals with unique learning styles.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Tracked learning progress to optimize tutoring methods and help students achieve goals.
  • Reviewed materials for student classes to enhance learning and used unique ways to reinforce program materials.
  • Maintained tutoring records to adjust instruction and update parents on student progress.

Vice President

UOWD Sri Lankan Ethnic Club
Dubai
02.2019 - Current
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement on the club by 30%.
  • Used critical thinking to break down problems, evaluate solutions and make decisions that would assist all members with their own tasks.
  • Carried out day-to-day duties as Vice President accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.

Communications Officer

UOWD Environmental Club
Dubai
10.2019 - Current
  • Mastered and launched direct marketing techniques to boost club reach by 50%.
  • Expanded national client list with development of customized communications strategies.
  • Built and strengthened relationships with members of media in order to promote positive coverage.
  • Managed media relations and campaigns to address public communications in crisis situations.
  • Strategically planned, implemented and monitored club's social media content and campaigns using complex editorial calendar.
  • Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends
  • Responded to requests for information from media or designated appropriate spokesperson or information source

Marketing and Communications Intern

Vision Concept Aviation Training Institute - VCATI
Dubai
09.2019 - 10.2019
  • Collaborated with team members to help expand marketing channels.
  • Created proposals and organized pursuit documentation to support marketing staff.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Provided administrative support to senior team members.
  • Learned all required tasks quickly to maximize performance.
  • Coordinated project work applying strong team leadership for enhanced success.
  • Resolved issues quickly to maintain productivity goals.
  • Created plans and communicated deadlines to complete projects on time.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled over 10 emails per day to address customer inquiries and concerns.

Customer Service Intern

ProEd World Educational Consultancy
JLT Dubai
08.2018 - 09.2018
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Offered basic technical support for clients on wide range of company services.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Responded to customer calls and emails to answer questions about products and services.
  • Contacted clients to verify account information and maintain accuracy, resulting increased client satisfaction by 20%

Education

Bachelor of Science - Computer Science

University of Wollongong in Dubai
UAE
02.2019 - Current

High School Diploma -

St. Mary's Catholic High School
Dubai
09.2014 - 10.2017

Skills

Promotional video development

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Accomplishments

  • Achieved a Merit Award & an Edexcel Pearson High Achiever Award for board exams (2017)
  • Secured an Academic Merit Scholarship at my university (2019)
  • Gained over 1,400+ subscribers on YouTube with over 30,000+ channel views (2022)
  • Have over 4500 followers on Instagram with an overall above average engagement on the content (2022)
  • Ballet – Royal Academy of Dance, RAD: Classical, character & freestyle (Till grade 6)
  • I was a Girl Guide: Girl Guide Association - SOK, Sharjah: Received several internal awards and was promoted to ‘PATROL LEADER’ in the final year (2009 – 2012)
  • Karate (Shotokan 松濤館) - SOK, Sharjah (2007 – 2012)
  • Swimming (2009-2012)
  • I play piano, keyboard and guitar (Present)


  • I have won several singing competitions in the schools I’ve been to:

    • School of Knowledge, Sharjah – 1st plancde solo (2010)

    St. Mary’s Catholic High School, Dubai – 2nd place solo (2013)


  • Was in the school and church choir
  • SBA Sunday School member (2007-2016) - Received various awards in the span of these years)
  • I am a writer and a budding poet at The Poetic Heart – SGI Gulf (2014 – Present)


  • I have been a delegate at 3 MUN conferences (2017 – 2018)

    • 1. Gems Winchester School, Jebel Ali (Was awarded ‘RU Best Position Paper’ - October 2017)

    2. Dubai Scholars Private School, Dubai (February 2018)

    3. Gems New Millennium School, Dubai (May 2018)


  • Senior school prefect (2017-2018)
  • Communications Officer - UOWD Environmental Club (2019 – Present)
  • Vice President - UOWD Sri Lankan Ethnic Club (2019 – Present)

Affiliations

  • Part of the Amazon Influencer Program
  • Working with LookFantastic MENA as an Influencer
  • Budding poet at Poetic Heart SGI Gulf

Timeline

Social Media Content Creator & Influencer

Self-employed
10.2020 - Current

Communications Officer

UOWD Environmental Club
10.2019 - Current

Marketing and Communications Intern

Vision Concept Aviation Training Institute - VCATI
09.2019 - 10.2019

Vice President

UOWD Sri Lankan Ethnic Club
02.2019 - Current

Bachelor of Science - Computer Science

University of Wollongong in Dubai
02.2019 - Current

Private Tutor

Self-employed
01.2019 - Current

Customer Service Intern

ProEd World Educational Consultancy
08.2018 - 09.2018

High School Diploma -

St. Mary's Catholic High School
09.2014 - 10.2017

Hobbies

I enjoy writing, baking, photography, creating content for social media, playing my music instruments and making coffee.

Volunteering & Community Service

  • Some community service was done as a Girl Guide (2009 – 2012)
  • Dubai Accessibility Expo (2017)
  • Assistive Tech - Al Noor (2017)
  • I did Special Education tutoring - Mathematics for Grade 8 and 10 students (2017 – 2018)

Hobbies

I enjoy writing, baking, photography, creating content for social media, playing my music instruments and making coffee.

Volunteering & Community Service

  • Some community service was done as a Girl Guide (2009 – 2012)
  • Dubai Accessibility Expo (2017)
  • Assistive Tech - Al Noor (2017)
  • I did Special Education tutoring - Mathematics for Grade 8 and 10 students (2017 – 2018)

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