Sahil Mulla
IT Manager
Dubai
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 plus years of experience in Hospitality Industry and 12 plus years of experience in overall IT Industry . Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
IT Manager
Blu Hotel And Resort Dubai
Dubai
12.2022 - Current
- Overseeing IT department operations and training.
- Managing network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinating IT operations activities to deliver smooth flow of daily business needs.
- Communicating with executive team and CEO to maximize development efficiencies and resolve technology issues.
- repairing and installing computer-related hardware based on deployment procedures.
- Assisting in development of long-term strategies to grow department and resources.
- Guiding organizational technology strategy and roadmaps.
- Leading technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Understanding key product management roadmap objectives and requirements to develop product technology strategy.
- Conferencing with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Developing and implementing measures and procedures to protect IT systems from cyber threats and data breaches.
- Interacting and negotiating with vendors, outsources and contractors to secure products and services.
- Collaborating with other departments to help meet IT needs and properly integrate and secure systems.
- Customizing and repaired technology based on staff requests.
- Identifing computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Leading technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Implementing and maintained technology and software budget.
- Coordinating secure system access of users to various department systems and platforms.
- Managed life cycle replacement of hardware and software.
- Communicating regularly with customers concerning data exchange and technology integration.
Assistant IT Manager
Peony Hotels Dubai.
Dubai
05.2021 - 12.2022
- Wrote strategic business plans outlining need for departmental information technology resources.
- Communicated regularly with customers concerning data exchange and technology integration.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
Cluster IT Administrator
Alkhoory Group Of Hotels Dubai.
Dubai
02.2020 - 05.2021
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Designed staffing plans for newly opened Hotels hiring and training scenarios to verify availability of competencies at each facility.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
Cluster Assistant IT Manager
Somewhere Hotels Dubai
Dubai
05.2015 - 11.2019
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed life cycle replacement of hardware and software.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Senior IT Assistant
Dubai Marine Beach Resort & Spa
Dubai`
01.2013 - 09.2015
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
Desktop Support Technician
Metra Computer Dubai
Dubai
08.2012 - 12.2012
Desktop Support Engineer
Wipro Infotech Mumbai
Mumbai
08.2010 - 05.2012
Education
High School Diploma -
Maharashtra State Board of Technical Educations
Ratnagiri 06.2007 - 07.2010
Skills
Documentation and reporting
Risk mitigation planning
Quality assurance
Project lifecycle management
Security planning
Budget administration
Maintenance and Repair
Multitasking Abilities
Flexible and Adaptable
Timeline
IT Manager
Blu Hotel And Resort Dubai
12.2022 - Current
Assistant IT Manager
Peony Hotels Dubai.
05.2021 - 12.2022
Cluster IT Administrator
Alkhoory Group Of Hotels Dubai.
02.2020 - 05.2021
Cluster Assistant IT Manager
Somewhere Hotels Dubai
05.2015 - 11.2019
Senior IT Assistant
Dubai Marine Beach Resort & Spa
01.2013 - 09.2015
Desktop Support Technician
Metra Computer Dubai
08.2012 - 12.2012
Desktop Support Engineer
Wipro Infotech Mumbai
08.2010 - 05.2012
High School Diploma -
Maharashtra State Board of Technical Educations
06.2007 - 07.2010