Sahil Vani
Abu Dhabi,AZ
Summary
A highly skilled and detail-oriented IT Support Engineer with [X] years of experience in troubleshooting, system administration, and technical support. Adept at resolving hardware, software, and network issues while ensuring the smooth operation of IT infrastructure. Proficient in providing end-user support, maintaining security protocols, and managing IT systems to enhance operational efficiency. Strong communication skills, with a proven ability to collaborate with cross-functional teams and deliver exceptional customer service. Expertise in a range of technologies, including Windows, Linux, networking, and cloud services.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
IT Engineer
Etihad Engineering
Abu Dhabi, United Arab Emirates
09.2023 - 02.2025
- EYE and EY refresh project
- Assisted users remotely with various technical issues, improving customer satisfaction levels dramatically over time.
- Improved network efficiency by installing and configuring new hardware and software.
- Configured printers and scanners on the network to facilitate easier access for users throughout the office space.
- Established secure wireless networks, safeguarding company's sensitive information.
- Planned installations, additions and upgrades carefully to minimise service user disruptions.
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
- Supported roll-out of a new operating system across all office computers whilst minimizing disruption to staff workflow.
IT Support Engineer
Tech Mahindra LTD
Pune, India
12.2021 - 08.2023
- Collaborate with other IT teams for advanced troubleshooting or system upgrades.
- Conducted training sessions for staff on new software applications, enhancing their productivity levels.
- Installed and configured computer hardware components to enhance system functionality.
- Participated in team meetings contributing valuable insights into improving IT processes within the organisation.
- Support the implementation of security protocols and compliance with organizational security policies.
- Documented all actions taken during problem resolution providing useful reference material for future troubleshooting efforts.
IT Support Engineer
KEM Hospital
Pune, India
12.2020 - 11.2021
- Provide end-user support via phone, email, or in-person, troubleshooting and resolving hardware, software, and network issues.
- Assist users in setting up and configuring software and hardware, ensuring systems are working efficiently.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Rectified IT issues by liaising with clients and troubleshooting software problems.
- Provide hardware support, including the setup and troubleshooting of devices such as computers, servers, and printers.
Education
B. Com - Bachelors of Commerce
Modern college of Arts commerce and science
India 08.2020 - 05.2024
12th H.S.C Pass - Commerce
Modern college of Arts commerce and science
India 08.2018 - 06.2020
10th S.S.C Pass - SSC
Sardar Dastur Hoshang Boy's High School
India 04.2017 - 06.2018
Skills
- Software installation
- Adaptable to new technology
- Stress management
- Multitasking under pressure
- Innovative solution creation
- Remote team collaboration
- Workflow efficiency improvement
- Network troubleshooting
- Hardware maintenance
- Operating systems expertise
- Active directory management
- Remote desktop support
- Ticketing system usage
- Data backup procedures
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Personal Information
- Passport Number: X7553550
- Date of birth: 10/26/02
- Visa status: Company Visa
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Affiliations
- CRICKET
Timeline
IT Engineer
Etihad Engineering
09.2023 - 02.2025
IT Support Engineer
Tech Mahindra LTD
12.2021 - 08.2023
IT Support Engineer
KEM Hospital
12.2020 - 11.2021
B. Com - Bachelors of Commerce
Modern college of Arts commerce and science
08.2020 - 05.2024
12th H.S.C Pass - Commerce
Modern college of Arts commerce and science
08.2018 - 06.2020
10th S.S.C Pass - SSC
Sardar Dastur Hoshang Boy's High School
04.2017 - 06.2018
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