Sahl Nafi
Restaurant Manager
Dubai
Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
RESTAUARANT MANAGER
LADURÉE Paris
Dubai Mall Hills
02.2022 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
RESTAUARANT MANAGER
LADURÉE Paris
Dubai Mall Restaurant
01.2021
RESTAUARANT MANAGER
LADURÉE Paris
Dubai Mall Café
02.2020
RESTAURANT MANAGER
LADURÉE Paris
Abu Dhabi Mall
03.2019
RESTAURANT MANAGER
LADURÉE Paris
Yas Mall
11.2016
ASST. RESTAURANT MANAGER
LADURÉE Paris
Dubai Mall Branch/ JBR Branch
10.2011 - 11.2016
RESTAURANT SUPERVISOR
LADURÉE Paris
Dubai Mall
08.2010 - 10.2011
HEAD WAITER
EL CENADOR RESTAURANT
Casablanca
06.2009 - 07.2010
Education
Technician - Hospitality
06.2007 - 07.2009
Skills
Passion for customer satisfaction
Staff Scheduling
Kitchen equipment operation and maintenance
Conflict resolution techniques
Inventory control and record keeping
Point of Sale (POS) system operation
Staff Management
Trained in performance and wage reviews
Managerial experience
Managerial background
Developing managers
Skills Knowledge
Revenue Generation, Cross-Selling, Up-Selling, Inventory Control, Budget Control, Employee Relations, Talent Development, Creating SOPs, Resourceful Problem Solver, Persuasive Communicator, Motivational Leader, Excellent Listener, Culture Sensitive, Trilingual - (Ar, Fr, Eng), Pre-Opening Experience, Business Awareness, Customer Service, Strong Work Ethic, Service Training, Cost Control, Coaching
Experience Accomplishments
- LADURÉE Paris, RESTAUARANT MANAGER, DUBAI MALL HILLS, 02/01/22, Present
- LADURÉE Paris, RESTAUARANT MANAGER, DUBAI MALL RESTAUARANT (New Fashion Avenue Ground Floor), 01/01/21
- LADURÉE Paris, RESTAUARANT MANAGER, DUBAI MALL CAFÉ (Fashion Avenue First Floor), 02/01/20
- LADURÉE Paris, RESTAURANT MANAGER, ABU DHABI MALL, 03/01/19
- LADURÉE Paris, RESTAURANT MANAGER, YAS MALL (Pre-Opening Team), 11/01/16
- LADURÉE Paris, ASST. RESTAURANT MANAGER, Dubai Mall Branch/ JBR Branch, 10/01/11, 11/01/16
- LADURÉE Paris, RESTAURANT SUPERVISOR, Dubai Mall (Pre-Opening Team), 08/01/10, 10/01/11
- EL CENADOR RESTAURANT, Casablanca, HEAD WAITER, 06/01/09, 07/01/10
Education Professional Training
- Food Safety Person In-charge advance examination
- Emergency First Aid at Work (DCAS)
- Fire Safety Training
- Training on Customers Complains and Handling Difficult Customers
- Training on Advanced Managerial Skills & Coaching and Mentoring
- Software Training - Micros, Pact System, MS Office
- Diploma in Hotel & Tourism Management - Sale, Morocco (2007 - 2009)
Qualification Summary
An enthusiastic and hard-working Restaurant Manager with almost 10 years of experience in the food retail industry. My winning attitude and desire to deliver exceptional dining experiences to all our patrons has allowed me to maintain a motivating and exciting work environment for our employees. Skilled at making quick decisions, I am also able to manage stressful situations and promptly provide resolutions to issues and concerns. As a savvy marketer, I have a track record of improving revenue, reducing turnover and growing customer loyalty.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RESTAUARANT MANAGER - LADURÉE Paris
02.2022 - Current
RESTAUARANT MANAGER - LADURÉE Paris
01.2021
RESTAUARANT MANAGER - LADURÉE Paris
02.2020
RESTAURANT MANAGER - LADURÉE Paris
03.2019
RESTAURANT MANAGER - LADURÉE Paris
11.2016
ASST. RESTAURANT MANAGER - LADURÉE Paris
10.2011 - 11.2016
RESTAURANT SUPERVISOR - LADURÉE Paris
08.2010 - 10.2011
HEAD WAITER - EL CENADOR RESTAURANT
06.2009 - 07.2010
Institute of Hospitality Training And Tourism - Technician , Hospitality
06.2007 - 07.2009