Sai Prasad D
Dubai
Summary
Dedicated and customer-focused professional with 5 years of experience in collections, customer care, and sales. Proven expertise in managing customer accounts, resolving inquiries, and achieving targets. Skilled in processing payments, maintaining client relationships, and delivering exceptional service. Proficient in MS Office and CRM tools, with a strong ability to analyze data, prepare reports, and communicate effectively.
Overview
12
12
years of professional experience
Work History
Collection Specialist
StanQuad
09.2024 - Current
- Assist in processing and tracking online customer payments.
- Collect, organize, and analyze data from various sources to produce actionable insights.
- Maintain and update databases, ensuring accuracy and consistency.
- Prepare and collate reports using Microsoft Office tools such as Excel, Word, and PowerPoint.
- Monitor data entry processes to ensure compliance with company policies.
- Collaborate with cross-functional teams to streamline data collection and reporting workflows.
- Perform data cleaning and validation to ensure accuracy and reliability.
Customer Care Executive
MYCON MARKETING MANAGEMENT LLC
08.2022 - 09.2024
- Assist customers with online payment transactions and resolve related issues efficiently.
- Respond to customer inquiries via phone, email, or chat, ensuring prompt and professional communication.
- Collate, manage, and analyze customer service reports to identify trends and improvement opportunities.
- Maintain accurate records of customer interactions and transactions in the system.
- Collaborate with cross-functional teams to ensure customer satisfaction and timely issue resolution.
- Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create reports, presentations, and documentation.
- Stay updated with product or service knowledge to provide accurate and timely information to customers.
- Proactively identify and address customer needs to enhance the overall experience.
Debt Collector
TAHSEEL - HADAF AL KHALEEJ DEBT COLLECTION L.L.C
11.2021 - 01.2022
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Update account status and database regularly
- Comply with requirements when legal action is unavoidable
Sales
6 PENCE TELECOM CO.LLC
10.2017 - 02.2018
- Met monthly sales quotas and activity levels on a consistent basis
- Designed and implemented strategies to cross-sell and up-sell services to existing customer base
- Prepared and compiled sales proposal documents on a regular basis
- Sold and serviced data and voice services to small and medium-sized businesses and individuals
- Generated sales revenue via telemarketing lead groups and cold calling
- Responded to and resolved all account disputes
- Maintained and updated sales activity records in tracking system
Store sales executive
DIGICALL INDIA PVT LTD
04.2013 - 08.2015
- Selling gadgets
- Handled large amounts of paperwork and data
- Worked within a busy office environment, and support office teams in order to ensure the smooth running of day-to-day activities
- Running the company reception area
- Receiving and redirecting telephone calls
- Ordering new products for the office
- Updating office manuals and brochures
Education
Certificate of Higher Education -
SHEBA LATHA JR COLLEGE
Skills
- BUILDING RAPPORT
- CUSTOMER SERVICE
- TIME MANAGEMENT
- ACTIVE LISTENING
- MS OFFICE
- CALL CENTRE EXPERIENCE
LANGUAGES
English
Telugu
Hindi
Timeline
Collection Specialist
StanQuad
09.2024 - Current
Customer Care Executive
MYCON MARKETING MANAGEMENT LLC
08.2022 - 09.2024
Debt Collector
TAHSEEL - HADAF AL KHALEEJ DEBT COLLECTION L.L.C
11.2021 - 01.2022
Sales
6 PENCE TELECOM CO.LLC
10.2017 - 02.2018
Store sales executive
DIGICALL INDIA PVT LTD
04.2013 - 08.2015
Certificate of Higher Education -
SHEBA LATHA JR COLLEGE
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