Microsoft 360
Said Hassan
Senior Customer Service /collection Officer
Sharjah
Summary
Experienced collection and customer service with over 4 years of experience in telecommunication . Excellent reputation for resolving problems and improving customer satisfaction, maintenance skills in HR Department as a coordinator and help employer to use the customer service skills in hospitality field. Responsible Collections Specialist looking for position with increased responsibility. Proficient in any products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Debt Collector
tahseel
Sharjah
02.2022 - Current
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors
- Achieved performance goals on consistent basis
- Entered client details and notes into system for interdepartmental access and review
- Worked with customer to create debt repayment plan based on current financial condition
- Listened to customers and negotiated solutions that met creditor and debtor needs
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers
HR Coordinator
THM group
Alexandria
05.2020 - 01.2022
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Completed background and reference checks to facilitate hiring and onboarding of employees
- Maintained human resources information system and kept employee files up to date and accurate
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements
- Updated presentation and accompanying documents for compensation committee quarterly review
- Captured key feedback from employees during exit interviews
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Reviewed human resources paperwork for accuracy and completeness
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks
Contract Executive
FTI touristk
Hurghada
01.2020 - 04.2020
- Update information about price, promotions, conditions from suppliers to related departments
- Support Sales department to help improve conversion rate of proposal confirmation, and improve travel agency sales by pricing compression
- Analyses market trends (in relation with related departments) to expand database of hotels/suppliers accordingly
- Participate actively in local networking
- Report to Contracting Manager
- Managed all emails and reply for all emails from all destination by more than 50 emails per day
Senior Customer Service Representative
Etisalat
Hurghada
01.2016 - 12.2019
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Manage sales booth and perform sales transactions in cash/nets payments.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of complains team
- Informed customers of product, price and policy changes to educate on issues and resolve concerns
Education
Bachelor of Arts - Education
Alexandria University
Alexandria 01.2012 - 01.2016
Skills
Negotiation
Background in customer service
Organization and Time Management
Good Telephone Etiquette
MS Office
Self-Motivated
Problem-Solving
Attention to Detail
Maintenance and Repair
Aging reports analysis
CRM
Administrative support
Staff education and training
Training development aptitude
Recruitment strategies
Software
Interests
Football, data analyses ,online marketing, language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Debt Collector
tahseel
02.2022 - Current
HR Coordinator
THM group
05.2020 - 01.2022
Contract Executive
FTI touristk
01.2020 - 04.2020
Senior Customer Service Representative
Etisalat
01.2016 - 12.2019
Bachelor of Arts - Education
Alexandria University
01.2012 - 01.2016
nationality
Egyption
nationality
Egyption