SAIDA DAHMOUCH
Hospitality & Household Management
Dubai,UAE
Summary
Hospitality expert with extensive experience in high-end household and estate management. Skilled in staff supervision, event coordination, luxury guest service, and property maintenance. Proven ability to deliver exceptional service standards while ensuring smooth daily operations. Known for providing personalized care, proactive problem-solving, and maintaining discretion in VIP environments. Excellent in active listening, and both verbal and written communication.
Overview
8
8
years of professional experience
4
4
Certifications
3
3
Languages
Work History
House Manager/PA
UHNW
09.2024 - Current
- Manage the full day-to-day operation of a private luxury villa, ensuring all tasks and household needs are handled smoothly and discreetly.
- Supervise and support a team of housekeepers, drivers, and service staff to maintain exceptional standards in cleanliness, presentation, and service.
- Handle all villa requirements including daily groceries, luxury shopping, inventory restocking, and coordination with external contractors.
- Organize family travel, prepare itineraries, manage bookings, and ensure logistics run efficiently across different time zones.
- Plan and oversee private events, formal dinners, and guest hosting with attention to detail and discretion.
- Maintain vendor relationships, track household expenses, and recommend ways to optimize budgets without compromising on quality.
- Resolve any issues that arise in the household promptly and professionally, anticipating needs before they arise.
- Support the principal with personal assistant tasks including scheduling, communication, and confidential matters.
VIP Butler
Burj Al Arab
09.2022 - 08.2024
- Delivered 7-star personalized service to elite guests, consistently exceeding expectations through attention to detail and anticipation of guest preferences.
- Supervised Housekeeping and Food & Beverage teams to ensure flawless execution of guest services, maintaining the highest standards of luxury hospitality.
- Provided full butler service with a focus on discretion, cultural sensitivity, and tailored experiences for VIPs and high-net-worth individuals.
- Prepared and managed comprehensive itineraries for VIP stays, including restaurant and spa bookings, private event coordination, and personal requests.
- Arranged and coordinated guest logistics including private transportation, airport pickups, and concierge services.
- Ensured suites were impeccably prepared, inspecting cleanliness and arranging extra bedding, linens, and amenities in line with guest expectations.
- Handled special requests and resolved issues promptly, enhancing guest satisfaction and loyalty.
- Supported family members and VIP guests with travel arrangements, leading to smooth and stress-free trips.
Head Hostess
Bab Al Shams
07.2021 - 09.2022
- Managed reservations, front desk operations, and seating flow to ensure a seamless guest experience.
- Delivered personalised service to VIP and high-profile guests, maintaining discretion and hospitality standards.
- Coordinated with F&B and operations teams to handle special requests, dietary needs, and private dining experiences.
- Trained and supervised hostess team to ensure professional appearance, guest engagement, and service consistency.
Private Butler
Private Family
01.2019 - 01.2020
- Provided personal butler services to the family and guests, upholding the highest standards of etiquette, discretion, and personalized care.
- Delivered attentive and compassionate support to an infant with special needs, managing daily care routines, health monitoring, and emotional well-being in coordination with medical professionals.
- Organized complex travel arrangements for the family and guests, including itinerary planning, transportation, and accommodation logistics.
- Oversaw household budgeting and financial matters, including payments, vendor negotiations, and staff payroll management.
- Coordinated property maintenance, supervising repairs, renovations, and service providers to ensure a safe, welcoming, and well-maintained home.
- Maintained exceptional standards of hygiene, presentation, and hospitality across all areas of the residence.
Spa assistant Manager
Le Revage Centre de beauté
01.2018 - 01.2019
- Coordinated staff schedules efficiently, covering absences or breaks without compromising service quality.
- Ensured compliance with local health regulations by adhering to established policies and procedures.
- Conducted thorough inspections of facilities throughout the day to maintain safety standards for both clients and staff.
- Participated in regular staff meetings to discuss improvements or changes to spa operations.
SPA receptionist
Rabat Hotel
01.2017 - 01.2018
- Handled client bookings, walk-ins, and managed front desk operations.
- Responded to service inquiries and promoted spa treatments and packages.
- Maintained accurate appointment schedules and client records.
- Provided personalised guest service and supported therapists with coordination and setup.
Education
Diploma In Tourism And Cabin Crew Training -
AIR FORM Hospitality And Aviation Institute
Rabat, Morocco 01.2017 - 1 2019
Diploma In Sociology And Social Work - Sociology And Social Work
Faculty of Arts And Humanities, Mohammed V College
Rabat,Morocco 01.2014 - 1 2016
Skills
Leadership & Staff Supervision
Executive Communication
Self-Motivation & Professional Discipline
Confident Decision Making
Time & Schedule Management
Problem Solving & Analytical Thinking
Ability to Work Under Pressure
Vendor & Budget Coordination
Luxury Guest Service & Personalization
Multilingual: Arabic, English, French
Certification
Luxury Butler Training & VIP Service - British Butler Institute
Awards & Recognition
- Best Grooming – Female Colleague Award – Burj Al Arab, 2024
- Certificate of Appreciation – In recognition of annual performance and goal achievements, Burj Al Arab, 2023
Additional Information
- Marital Status: Single
Timeline
House Manager/PA
UHNW
09.2024 - Current
Luxury Butler Training & VIP Service - British Butler Institute
04-2024
Health & Safety Training – Burj Al Arab
02-2023
VIP Butler
Burj Al Arab
09.2022 - 08.2024
Food Safety and Hygiene - Bab Al Shams
07-2021
Head Hostess
Bab Al Shams
07.2021 - 09.2022
Cabin Crew Safety & Security Training – AIR FORM Hospitality & Aviation Institute
08-2019
Private Butler
Private Family
01.2019 - 01.2020
Spa assistant Manager
Le Revage Centre de beauté
01.2018 - 01.2019
SPA receptionist
Rabat Hotel
01.2017 - 01.2018
Diploma In Tourism And Cabin Crew Training -
AIR FORM Hospitality And Aviation Institute
01.2017 - 1 2019
Diploma In Sociology And Social Work - Sociology And Social Work
Faculty of Arts And Humanities, Mohammed V College
01.2014 - 1 2016