Saida Hamada
Abu Dhabi,UAE
Summary
Professional Area Sales Executive with over 6 years of experience in sales industry. Adept at developing productive relationships with local business owners and establishing new business accounts to achieve sales goals. Excellent sales and marketing knowledge with advanced skills.
Communicative Customer Service Executive experienced in solving problems and building great client rapport. Achieves high-volume call targets with dynamic and diligent approach. Enthusiastic team player and customer advocate. Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
29
29
years of professional experience
13
13
years of post-secondary education
Work history
Sales Manager, Staff Supervisor & Customer Service
Atlas Moroccan Fashion Design
Abu Dhabi
01.2019 - Current
- Generated company growth through market expansion and sales.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Achieved exceptional client satisfaction feedback and ratings.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Managed staff rotas, planning workloads effectively and strategically.
Office administrative assistant
Abu Dhabi National Oil Company (ADNOC) Head Quarte
Abu Dhabi
05.2014 - 11.2018
- Secretarial & Executive Assistant functions for the Manager and the Dept.
- Provide secretarial services to the Safety & Security Specialist
- Assist with verbal translation during meetings and gatherings when required
- Record and write minutes for all meetings attended with follow up for Actions issued
- Arranging leaves, courses, travel, accommodation and employee attendance during a programmed system
- Managing and maintaining of the Company Safety & Security Dept. policies and procedures documents
- Keeping Security & Safety Section Heads aware of the Dept.'s. objectives and ensuring admin. requests/replies are dealt with in a time manner
- Ensure projects & tasks for various Sections are followed up and kept on-track
- Kept and maintained accurate filing system for preservation of office information.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Created and maintained logical and orderly digital filing system for impeccable record keeping.
- Prepared and distributed meticulous notes and high-quality reports within deadlines.
Office administrator / ID controller / Coordinator
ADNOC- Shaikh Khalifa Energy Complex
Abu Dhabi
11.2005 - 04.2014
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Answered high-volume daily telephone and email enquiries, minimizing correspondence backlogs
- Coordinate and dealing with ten (10) Companies which related to ADNOC in Shaikh Khalifa Energy Complex (Gasco, Zadco, Takreer, Borouge, Irshad, NGSCO, Adnatco, Fertil, Al Hosn Gas & ExxonMobil)
- Issuing employee’s ID cards to access the complex plus obtaining biometric recognition (Finger Print) characters
- Preparing a monthly/yearly statistic for Photo ID and Access Control System
- Liaised with security personnel to monitor on-site access and approve authorised visitors to enter premises.
- Prioritised high-volume competing tasks to complete simultaneous projects within stringent timeframes.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Liaised with external vendors and service providers to address on-site maintenance and repair needs.
- Managed schedules for C-level executives, coordinating daily meetings and travel arrangements.
Executive secretary
Private Affairs Dept. for H.H. Sheikh Zayed
Abu Dhabi
05.2003 - 01.2005
- Maintained databases and filing systems to boost team efficiency.
- Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
- Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
- Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
- Optimized organizational efficiencies by providing effective meeting support, including notice of meetings, agenda preparation, minute taking.
- Facilitated smooth communication between the Private Dept. for H.H and the Manager of the Royal Stables.
- Made travel arrangements and booked accommodation for executives.
- Answered phones and took messages or routed calls to correct people.
- Attended meetings on behalf of executives, taking notes and recording minutes.
Operation Dept. Secretary
TOTAL Abu Al Bakhoush, (ABK)
Abu Dhabi
12.1994 - 04.1997
- Prepared professional high quality presentations using Microsoft PowerPoint and Excel spreadsheets.
- Organized personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Drafted and distributed professional business letters and email correspondence.
- Maintained accurate and up-to-date databases containing confidential information.
- Received and placed telephone calls to clients and prospective clients.
- Typed documents, updated websites and compiled information for meetings with exceptional speed.
- Updated files and records with precise system navigation.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Documented daily work performed, reporting on incidents and accomplishments to inform management.
- Improved administration workflows to free up time and increase staff capabilities.
Engineering Dept. Secretary/(UZ-MS)Tech. Assistant
Zakum Development Company (ZADCO)
Abu Dhabi
05.1997 - 03.2003
- Taking the responsibility of Team Leader for Office Organization via scheduling of meetings, organizing training, leave requests, various documentation and filing arrangements, sending/receiving e-mail & faxes, attending telephone, travel booking for staff to off-shore etc.…
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Kept and maintained accurate filing system for preservation of office information.
- Typed and edited documents and presentations for Team Leader.
- Managed time effectively to meet deadlines.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Used problem-solving skills to resolve challenges and priorities workload.
- Provided printing, photocopying scanning support to colleagues.
Education
High School Diploma - High School
Lycee El-Hajeb
Mekness / Morocco 09.1980 - 07.1991
Diploma - Business Management
Pyramid School of Data Processing & Management
Meknes / Morocco 10.1991 - 07.1993
Diploma of Education - Secretarial Certificate
Arabian Business Trading Centre (ABC Agency)
Abu Dhabi / UAE 11.1993 - 05.1994
Skills
- Sales office management
- Customer acquisition and retention
- Bilingual in Arabic & English
- Excellent communication skills
- Customer Service
- Excellent time management
- Scheduling and diary management
- Travel administration
- Event planning and management
- Strong problem solver
- Event coordination
- Excellent telephone and email etiquette
- Microsoft Word expertise
- Staff motivation
- Coordinating programme activities
Languages
Arabic
Native
English
Advanced
French
Upper intermediate
Timeline
Sales Manager, Staff Supervisor & Customer Service
Atlas Moroccan Fashion Design
01.2019 - Current
Office administrative assistant
Abu Dhabi National Oil Company (ADNOC) Head Quarte
05.2014 - 11.2018
Office administrator / ID controller / Coordinator
ADNOC- Shaikh Khalifa Energy Complex
11.2005 - 04.2014
Executive secretary
Private Affairs Dept. for H.H. Sheikh Zayed
05.2003 - 01.2005
Engineering Dept. Secretary/(UZ-MS)Tech. Assistant
Zakum Development Company (ZADCO)
05.1997 - 03.2003
Operation Dept. Secretary
TOTAL Abu Al Bakhoush, (ABK)
12.1994 - 04.1997
Diploma of Education - Secretarial Certificate
Arabian Business Trading Centre (ABC Agency)
11.1993 - 05.1994
Diploma - Business Management
Pyramid School of Data Processing & Management
10.1991 - 07.1993
High School Diploma - High School
Lycee El-Hajeb
09.1980 - 07.1991
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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