Said Mohammed Said
Summary
I am a determined and motivated salesperson with a strong background in service and hospitality industry. I am looking forward to secure a responsible and challenging position in my field of expertise, in a progressive organization that would provide an opportunity for personal growth and career advancement, as well as an opportunity to contribute towards the growth of the organization.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work history
Food and Beverage Supervisor
MARE BY BUSSOLA, DUBAI MINA SEYAHI BEACH RESORT AND WATER PARK
06.2021 - 05.2023
- Providing excellent customer service
- Attending scheduled team or shift meetings
- Overseeing the staff for the smooth running of the restaurant
- Training new employees as per their abilities and skills
- Ensuring customer satisfaction with all the services provided to them
- Preparing daily reports and presenting them to the higher management
- Checking with the guest and making sure that they are getting served with the best quality food
- Resolving customer complaints in a professional manner.
BARASTI BEACH
BAR, LE MERIEDIEN MINA SEYAHI
01.2020 - 01.2021
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g
- About portions, ingredients or potential food allergies)
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Deliver checks and collect bill payments
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Provide excellent customer service to guests
Waiter
Falla Restaurant
Dubai, UAE
12.2018 - 04.2020
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Managed timing standards in food deliveries to minimise delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Youth Supervisor
INTERNATIONAL CENTER FOR REPRODUCTIVE HEALTH
02.2014 - 12.2017
- Develops, implements, monitors, evaluates, and supervises the operations of the Youth Services programs
- Oversees and supervises the activities of subordinate staff and volunteers
- Develops, implements, and recommends effective maintenance and safety programs, procedures, and guidelines
- Serves as District representative with external organizations; attends and/or speaks at meetings, community and professional functions, and conferences as assigned
- Prepares and manages program budget and grants; projects revenue and expenditures; monitors and tracks expenditures and fees collected.
Education
course for Micro, Small and Medium Enterprise Operators - Business management
undefined
Kenya Certificate of Secondary Education - undefined
K.P Senior Secondary School
Diploma - Hospitality Management
2016
Skills
- SKILLS & INTERESTS
- Computer driving skills
- Customer service
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Flexibility to work in shifts
- Persuasive speaking
- Customer care
- Customer experience
- Staff training and mentorship
- Public relations
Languages
English
Fluent
Arabic
Beginner
Hobbies
Swimming
Driving
Socializing
Sport
Timeline
Food and Beverage Supervisor
MARE BY BUSSOLA, DUBAI MINA SEYAHI BEACH RESORT AND WATER PARK
06.2021 - 05.2023
BARASTI BEACH
BAR, LE MERIEDIEN MINA SEYAHI
01.2020 - 01.2021
Waiter
Falla Restaurant
12.2018 - 04.2020
Youth Supervisor
INTERNATIONAL CENTER FOR REPRODUCTIVE HEALTH
02.2014 - 12.2017
course for Micro, Small and Medium Enterprise Operators - Business management
undefined
Kenya Certificate of Secondary Education - undefined
K.P Senior Secondary School
Diploma - Hospitality Management
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