Saidur Rahman
Dubai
Summary
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
BkrY - Behind The Cup
Dubai, UAE
10.2025 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Assit Operations Manager
Procat Pride Catering
United Arab Emirates
08.2024 - 08.2025
- Oversaw quality control processes, maintaining high standards for all products and services.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Monitored staff performance and developed improvement plans.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Project Manager
Al Yusuf Catering LLC
United Arab Emirates
04.2023 - 07.2025
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Presented project proposals and reports to senior management, articulating project value and securing necessary approvals.
- Monitored service delivery and intervened proactively to correct problems.
- Conducted risk assessments to identify potential issues, implementing mitigation strategies to minimise project disruptions.
- Developed internal and external business contacts to facilitate work and enhance results.
Operations Coordinator
Accuro Specialist Support Service
United Arab Emirates
07.2011 - 04.2023
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.
- Monitored staff performance and developed improvement plans.
- Identified problems in the operations process and resolved in a timely manner.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
Quality Controller
Vialletex Group
Bangladesh
01.2010 - 06.2011
- Supervised employee activities to enhance productivity and efficiency.
- Conducted performance reviews and provided tailored feedback for professional development.
- Resolved complex customer complaints to uphold first-class service standards.
- Achieved high-quality benchmarks through rigorous audits and testing.
- Implemented effective sales strategies and customer service practices to improve team performance.
Education
Diploma in Hotel Management
Bangladesh Youth Technical Training
Dhaka, BangladeshHigher Secondary Certificate
Bangladesh Open University
Gazipur, BangladeshSecondary School Certificate
Bangladesh Open University
Gazipur, BangladeshTSI Qualified Services
Person-In-Charge -Advanced
Dubai, UAETSI Qualified Services
Person-In-Charge -Level 3
Dubai, UAETSI Qualified Services
Person-In-Charge -Level 2
Dubai, UAESkills
- Proactive and structured
- Results-driven professional
- Collaborative teamwork
- Interpersonal relations
- Inventory management
- Process optimization
- High-pressure adaptability
- Warehouse operations expertise
- Contract management skills
- Maintenance planning and execution
- Cost reduction techniques
- Quality compliance and inspections
- Multi-site operations management
- Communication enhancement strategies
- Food hygiene training
Languages
English
Advanced
C1
Hindi
Proficient
C2
Bengali
Proficient
C2
Urdu
Upper Intermediate
B2
Hobbies and Interests
- Reading books
- Watching movies
- Tree planting
Personal Information
Timeline
Restaurant Manager
BkrY - Behind The Cup
10.2025 - Current
Assit Operations Manager
Procat Pride Catering
08.2024 - 08.2025
Project Manager
Al Yusuf Catering LLC
04.2023 - 07.2025
Operations Coordinator
Accuro Specialist Support Service
07.2011 - 04.2023
Quality Controller
Vialletex Group
01.2010 - 06.2011
Higher Secondary Certificate
Bangladesh Open University
Secondary School Certificate
Bangladesh Open University
TSI Qualified Services
Person-In-Charge -Advanced
TSI Qualified Services
Person-In-Charge -Level 3
TSI Qualified Services
Person-In-Charge -Level 2
Diploma in Hotel Management
Bangladesh Youth Technical Training