Saif Mohammed Khan
General Manager - Operations/Projects
Dubai
Summary
Project Director with over 13 years of experience in Healthcare & five years in events & entertainment industry. Excellent reputation for leading projects and programs, capturing and creating value, handling operations, transforming businesses, strategic planning and delivering results
Overview
20
20
years of professional experience
5
5
years of post-secondary education
9
9
Certifications
4
4
Languages
Work History
A/Asst. Executive Director - Projects & Planning
Hamad Medical Corporation
Doha
01.2014 - 07.2022
- Overseeing and leading the entire lifecycle of business transformation projects and programs at the national and corporate level
- Driving improvement and culture change in the operations of the hospitals through behavioral and system transformation
- Building capacity and capability in the organization for service excellence and process improvements
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Customer Service Manager
Suburban Diagnostics India Pvt Ltd
Mumbai
08.2012 - 12.2013
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
Operations Manager
ICON Hospital
Akola
11.2011 - 07.2012
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Developed systems to track and log work issues.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Hospital Administrator
Orbit Hopital
Mumbai
01.2009 - 10.2011
- Responded to inquiries from doctors, nurses and patients with accurate information.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Collaborated with store manager to maintain daily operations.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and distributed employee work schedules based on operational needs and employee requests.
Senior Operations Executive
IBM Daksh
Mumbai
05.2007 - 11.2008
- Educated customers on company systems, form completion and access to services.
- Responded to customer comments and questions via calls during shifts.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
Project Controller
Events and Entertainment Enterprises
Doha
01.2017 - 07.2022
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to CEO on project budget, progress and technical problems.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Sourced, vetted and managed vendors needed to accomplish project goals.
Education
MBA - Healthcare Services
Asian Institute of Health Sciences
Mumbai 03.2007 - 05.2009
BBA - Finance and International Finance
Mumbai University
Mumbai 04.2004 - 05.2007
Skills
National Collaboratives/Partnerships
undefinedCertification
Fellowship in Person-Centered Care – November 2019 (World’s first)
Accomplishments
- Have a reputation for managing partnerships worth more than QAR 120mn
- Successfully directed and achieved four Gold and one Silver Level Certification for HMC sites in Person-Centered Care Certification, securing the highest score ever for any hospital in the world.
Timeline
Project Controller
Events and Entertainment Enterprises
01.2017 - 07.2022
A/Asst. Executive Director - Projects & Planning
Hamad Medical Corporation
01.2014 - 07.2022
Customer Service Manager
Suburban Diagnostics India Pvt Ltd
08.2012 - 12.2013
Operations Manager
ICON Hospital
11.2011 - 07.2012
Hospital Administrator
Orbit Hopital
01.2009 - 10.2011
Senior Operations Executive
IBM Daksh
05.2007 - 11.2008
MBA - Healthcare Services
Asian Institute of Health Sciences
03.2007 - 05.2009
BBA - Finance and International Finance
Mumbai University
04.2004 - 05.2007
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