Saif Ullah

Documented problems and corrective actions to maintain records.

• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Developed estimates by costing materials, supplies, and labor.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Developed process improvements to enhance overall delivery of service.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Promptly responded to inquiries and requests from prospective customers.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Trained staff on operating procedures and company services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed and updated databases to handle customer data.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Delivered prompt service to prioritize customer needs.