Saif Adeen A. Mohammed
Abu Dhabi ,UAE
Summary
Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organised with strong attention to detail, mathematical acumen and GAAP knowledge. Team-oriented Accountant adept at creating clear and comprehensive financial reports to present to senior management. Enjoys being part of dynamic team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Al-Ameed Coffee
Jordan , Jordan
05.2015 - Current
- Business type: Retail
- Responsibility: input and output quantities, scheduling, customer service, improving complaints and suggestions from customers, seeking honors for the sales centre, career development
- Organised and coordinated sales team schedules, helping staff meet company and client expectations.
- Enhanced sales by introducing impactful employee incentive and recognition schemes.
- Initiated and elevated new business opportunities by implementing effective networking strategies.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Analysed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Contributed to management decision-making relating to existing sales operations and business strategy.
- Shaped business direction through rigorous research and strategy development.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
Call Centre Supervisor
Zain
Jordan , Jordan
01.2010 - 01.2015
- Expertly created rosters according to staff strengths to build dedicated, hardworking teams for each shift.
- Continuously sought change and improvement within call centre operations, consistently developing performance and productivity levels.
- Carefully managed complaint escalations and remaining calm to maintain positive customer satisfaction ratings.
- Recruited, trained and progressed call centre agents within the business, leading by example in outstanding service standards.
- Carried out regular call and communication monitoring, ensuring service provisions meet defined quality standards.
Education
BCs - Business Administration
Philadelphia University
2020
Skills
- Staff development
- Telemarketing
- Ability to prioritize
- Data entry
- Accounts Payable/Accounts Receivable
- Database administration
- Business administration
- Public Relations
Accomplishments
- Experienced Oversee operations that are too diverse to be classified into one area of management or administration
- Responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources
- Ability to make staff schedules, assign work, and ensure projects are completed
- Qualified for an array of leadership positions and other advanced roles in private, public and nonprofit organizations
- Courses
- Financial Management
- Projects Management
- International Business Administration
- Human Resource
- Management
- Management of Communication organizational behavior
- Total Quality Management
- Marketing & Sales Management
- Customer Relationship Management
Certification
Attended Training - Non Certificate First Aid Emergency Promotion Management Sales Management Packaging & Warehousing Customer Services
Languages
English
Advanced
Timeline
Sales Supervisor
Al-Ameed Coffee
05.2015 - Current
Call Centre Supervisor
Zain
01.2010 - 01.2015
BCs - Business Administration
Philadelphia University
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