Saifan Madre
Outbound Sales Manager
Dubai
Summary
Results-driven tourism industry professional with over 8 years of diverse experience, including Destination Management Companies. Proven track record in delivering exceptional customer experiences, optimizing operations, and driving revenue growth. Proficient in various facets of the industry, including customer service, marketing, tour operations, and collaboration with Destination Management Companies to enhance travel experiences. Adept at adapting to dynamic environments and collaborating with cross-functional teams to achieve organizational goals. Passionate about promoting and enhancing the travel and tourism experience for customers worldwide.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Outbound Sales Manager
Rayna Tourism LLC
Dubai
06.2022 - Current
- Handling B2B Travel Agents queries from UAE & other International Market for Outbound & Inbound Tour, Planning and selling bundle of travel services like accommodation, transportation, meals, guides, activities, attractions, entertainment, VISA services, insurance, air tickets and other travel related services
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages / hotels / attractions / activities etc to Travel Agents
- Respond to agents and clients various ways that we are using Cdesk, Cdesk WhatsApp, WhatsApp within time limits with proper information about the product
- Book travel services once booking get confirmed, make reservations, collect payment and finalize services as per requirement.
- Make relations and contract with new International destination vendors and suppliers
- Negotiate best b2b rates with the suppliers and Hotels to provide deal for all travel agents
- Compare rates with other portals as well and offer best deal, if agents / clients are getting cheaper rates through other resources.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Network with tour operators / suppliers. Person who is handling the booking should have contact details of supplier / person who is delivering service to client for next day or upcoming days.
- Interact with guests on the day of arrival and ask for any kind of assistance during the tour. Feedback call on the day of departure or one day prior and fulfill their requirement in guest not happy with services.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Utilized innovative sales techniques to upsell products and services.
Reservations Manager
UI Maldives
Male
09.2021 - 06.2022
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
- Sending best offer deals for Maldivian Resort & Guesthouse to Travel Agents and other Destination Management Companies
- Consulted with central reservations to discuss new rate plans and promotions.
- Adjusted sales strategies to changing conditions, such as increased local competition and decreased industry rates.
- Generated and reported performance metrics to management to inform decision-making.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
- Worked closely with front desk to achieve full occupancy of property.
Demand Manager
OYO Hotels Pvt. Ltd
Mumbai
02.2018 - 04.2020
- Drive off line sales through rigorous cold calling and meeting potential clients/corporate/organization to sell OYO portfolio
- Identify/ On board/ Develop Channel Partners
- Conduct periodic market research for finding different avenues for demand, collecting competitors data and effective data mining for generating prospects
- Responsible for end-to-end sales process from qualifying clients to closing the deals to retaining/ acquiring new accounts/ clients, in a specified region/market
- Understand clients requirements and tailor-pitch the product portfolio accordingly
- Efficient planning and executing market-site visits within assigned region
- Maintain and review monthly sales tracker of accounts and targets
- Ensure collection of accounts receivable/outstanding amounts from clients/accounts
Senior Sales Executive
Cox and Kings Ltd.
Mumbai
01.2017 - 02.2018
- Attending Travel related queries for Guest on call for locations where outlet or franchisee are not available
- Explaining clients with Complete Itinerary for International Destinations Group & Customized Tour package
- Organized trips for individual, family and business travelers.
- Collected, handled and documented payments for travel services and associated feels.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Used company and vendor marketing resources to educate customers and close sales.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Sales Executive
SOTC Travels Ltd.
Mumbai
08.2014 - 12.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
- Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped customers with passport and visa applications.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
Education
Diploma in Travel & Tourism -
Aptech School Of Aviation
Mumbai 02.2013 - 07.2014
High School -
Higher Secondary Education Certificate
Ratnagiri 04.2001 -
Skills
Outbound Sales
Timeline
Outbound Sales Manager
Rayna Tourism LLC
06.2022 - Current
Reservations Manager
UI Maldives
09.2021 - 06.2022
Demand Manager
OYO Hotels Pvt. Ltd
02.2018 - 04.2020
Senior Sales Executive
Cox and Kings Ltd.
01.2017 - 02.2018
Sales Executive
SOTC Travels Ltd.
08.2014 - 12.2016
Diploma in Travel & Tourism -
Aptech School Of Aviation
02.2013 - 07.2014
High School -
Higher Secondary Education Certificate
04.2001 -
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