Saif Saeed Hamad AlDhaheri
Workforce Managment Section Manager
Abu Dhabi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
WorkForce Managment Section Manager
Customer Relationship Managment Division, ADDC
12.2019 - Current
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Scheduling division staff including Contact Centre based on operation needs 24/7
- responsible of attendance and exits and schedules for more than 400 employees to insuring the right outcomes and efficiency at the work environment.
- worked on Teleopti as a scheduling system and included the nessecary features to align it with needed for a better employee experience.
WorkForce Management Specialist
Customer Relationship Managment Division ADDC
04.2019 - 11.2019
- Tasks and responsibilities
- Scheduling division staff including Contact Centre based on operation needs 24/7
- Updating daily attendance for the division including breaks and other activities
- Processing daily exit requests for the division
- Processing leave requests for the division
- Analysis of Daily Staffing factors
- Forecasting of staff factor and work load on monthly basis
- Preparation of Operation and performance reports on daily, monthly and yearly basis
- Continuous development of staff matrix
- Contribution to Hermes campaign creation
- Preparation of Overtime Timesheets on monthly basis
- Contribution to hiring processes with HR
- Following joining procedures along with HR for division staff
- Training / Orientation about WFM Section Processes and Procedures for new joiners
- Conducting investigations to staff and forwarding outcomes to HR
Outsource Manpower Analyst
Human Resources & Administration
01.2019 - 03.2019
- The team leader of ADDC outsource contract team
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Controlling the contracts for the five outsource companies.
- Managing 527 Employees on contract bass and all their transactions (interview, Recruiting, time sheets, attendance, pay role, mobilization, termination and the invoices of the outsource companies).
- Proven ability to learn quickly and adapt to new situations.
Training & Development Officer
Human Resources & Administration
03.2015 - 12.2018
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Prepared and presented supplementary learning material to support structured lessons.
- Arranging Technical and professional courses for ADDC employees
- Working on the career development program for ADDC employees
- Monitoring The National Service for ADDC employees and Alternative National Service for employees from other organizations.
Recruitment officer
Human Resources & Administration
01.2015 - 03.2015
- Followed up with leads to explain application process and answered questions to increase interest.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Promoted equality of opportunity to support diversity and inclusion for enhanced agenda and practices.
- Responded to trends, developments, threats and opportunities to increase conversion rates.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Buyer
Supply Department
08.2014 - 01.2015
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Tracked inventory orders and prepared spreadsheets detailing item information.
- Maintained complete documentation and records of all purchasing activities.
Education
Bachelor - Business Administration
Abu Dhabi University
09.2010 - 05.2014
Skills
Skills and Abilitiesundefined
Timeline
WorkForce Managment Section Manager
Customer Relationship Managment Division, ADDC
12.2019 - Current
WorkForce Management Specialist
Customer Relationship Managment Division ADDC
04.2019 - 11.2019
Outsource Manpower Analyst
Human Resources & Administration
01.2019 - 03.2019
Training & Development Officer
Human Resources & Administration
03.2015 - 12.2018
Recruitment officer
Human Resources & Administration
01.2015 - 03.2015
Buyer
Supply Department
08.2014 - 01.2015
Bachelor - Business Administration
Abu Dhabi University
09.2010 - 05.2014
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