Saiful Islam
Dubai,United arab Emirates
Summary
Dedicated professional with extensive experience in customer service and front desk operations, ensuring guest satisfaction through prompt and clear communication. Skilled in handling check-ins/outs, managing reservations, and providing concierge services with a focus on resolving guest complaints efficiently. Expert driver with a strong background in safe driving of luxury vehicles, route planning, and vehicle maintenance. Committed to delivering a courteous and comfortable experience for all clients while maintaining punctuality and in-depth area knowledge. Career goal: To leverage comprehensive skills in a dynamic hospitality environment to enhance guest experiences.
Overview
4
4
years of professional experience
Work History
Chauffeur/Driver
Yala Travel & Tourism
Dubai , UAE
01.2024 - Current
- Provided safe and reliable transportation for clients, ensuring timely arrivals and departures.
- Maintained a high standard of customer service, fostering positive client relationships.
- Managed vehicle maintenance, including regular inspections and cleanliness.
- Navigated various routes efficiently, utilizing GPS and local knowledge to avoid delays.
Waitress assistant
Hyatt Regency
Dubai, UAE
04.2023 - 12.2023
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Assisted in food preparation, ensuring prompt service during busy times.
- Collaborated with team to provide efficient service during peak hours.
Driver
Julphar Implant Cosmetic Dental Clinic
Ras al khaima, UAE
10.2022 - 03.2023
- Provided safe and timely transportation for patients to and from dental appointments, enhancing overall patient satisfaction.
- Coordinated transportation logistics for dental staff, ensuring punctual arrivals for shifts and meetings.
- Assisted patients with special needs, including elderly and disabled individuals, ensuring their comfort and safety during transport.
Housekeeping attendant
Royal View Hotel
Ras al-Khaimah, UAE
05.2022 - 09.2022
- Promoted a clean environment with daily vacuuming of all rooms.
- Ensured spotless bathrooms for better hygiene standards.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Assisted in laundry operations for smooth functioning of housekeeping services.
- Collaborated closely with front desk staff for efficient room allocations.
Market salesman
Al ikhlas livestock trading
RAK , UAE
04.2021 - 04.2022
- Boosted customer satisfaction by providing exceptional product knowledge and advice.
- Managed a large portfolio of accounts to maintain long-term customer relationships.
- Increased brand visibility with strategic marketing campaigns and tactics.
Education
Higher Secondary Certificate - General
GOVT. MADRASAH-E-ALIA
Dhaka, BangladeshSkills
- Customer Service: Ensuring guest satisfaction and addressing needs promptly
- Communication: Clear and professional interaction with guests and team members
- Front Desk Operations: Handling check-ins/outs and managing reservations
- Concierge Services: Assisting with local recommendations and special requests
- Problem Solving: Resolving guest complaints efficiently
- Expert Driving: Safe and skilled driving of luxury vehicles
- Route Planning: Navigating efficiently and avoiding traffic delays
- Customer Service: Providing a courteous and comfortable experience
- Vehicle Maintenance: Ensuring the vehicle is clean and well-maintained
- Punctuality: Timely arrival for scheduled pick-ups and drop-offs
- Vehicle maintenance knowledge
- Customer-Focused service
- In-Depth area knowledge
- Flexible scheduling capability
Languages
English
Hindi
Arabic
Timeline
Chauffeur/Driver
Yala Travel & Tourism
01.2024 - Current
Waitress assistant
Hyatt Regency
04.2023 - 12.2023
Driver
Julphar Implant Cosmetic Dental Clinic
10.2022 - 03.2023
Housekeeping attendant
Royal View Hotel
05.2022 - 09.2022
Market salesman
Al ikhlas livestock trading
04.2021 - 04.2022
Higher Secondary Certificate - General
GOVT. MADRASAH-E-ALIA
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