Saifur Rahman Jabed

Highly communicative professional with more than 12+ years of expertise as Bellman for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Increased 20% revenue in transportation by making the guests interested in taking the services repeatedly.
• Reduced logistics support cost by giving proper training to the junior support staffs where made them aware about the consumption of paper, trolley tag, cleaning liquid and marker.
• Increased revenue by making guests as repetitive guests with maintaining a very good relationship with the guests.
• Increased guest satisfaction ratings by consistently providing exceptional service.
• Helped to streamline the luggage storage and retrieval process, leading to faster and more efficient service.
• Created continuous revenue streams for the hotel by promoting an array of services to guests and clients including spa, salon, upscale restaurants.
• Mentored newly hired personnel on customer service techniques which helped improve focus on guests and visitors.

• Certificate of Appreciation in January, 2019.
• Employee of The Month in October, 2018 and November, 2017.
• Performance of The Month in December, 2021 March, 2019 February, 2017 and December, 2015.
• Volunteer Member ID No. 5806449 at Dhaka Arambagh Angels Leo Club 315 B2 Club ID No.1 47757, Lions Clubs International, Jan, 2022 - Aug, 2022.
• Licensed Light Driving, 2013 to until now.