Saima Adeel
Barista
Alain
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Barista
Alshaya Group (Starbucks)
09.2021 - Current
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cashier
Outfitters
01.2014 - 12.2014
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
SALES ASSOCIATE
Gul Ahmed Boutique
12.2012 - 12.2013
- Responsible for ensuring that each customer receives the best service possible
- Responding quickly and resourcefully to customer requests or concerns
- Giving information to customers about products
- Up selling and making recommendations to customers
- Serving multiple customers in a short period of time
- Accurately completing cash register transactions
- Receiving store deliveries
- Representing the store in a professional and positive manner
- Creating and maintaining long-term relationships with regular customers
- Assisting in all stores administrative tasks
- Organising the display of merchandise
- Participating in physical inventory counts.
Education
Graduate in Arts & EducationB.A/B.Ed. -
University of the Punjab
Skills
Cross selling
Coffee expertise
Espresso machine operation
Latte art
Sales processes
Building relationships
Merchandising
Client relationship
High energy levels
Proactive
Courteous but firm character
Accomplishments
- Awarded as a "Best Cashier" for continuously four months.
- Awarded as a "Good Customer Servicing Girl".
Phone Numbers
- 971524535306
- 971582073410
Personal Information
- Date of Birth: 05/13/1992
- Gender: Female
- Nationality: Pakistani
- Marital Status: Married
- Visa Status: Tourist
References
Available on request
Timeline
Barista
Alshaya Group (Starbucks)
09.2021 - Current
Cashier
Outfitters
01.2014 - 12.2014
SALES ASSOCIATE
Gul Ahmed Boutique
12.2012 - 12.2013
Graduate in Arts & EducationB.A/B.Ed. -
University of the Punjab