Saima Nabeel
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Leasing Manager
Noghre Real Estate LLC
11.2024 - Current
- Proactively addressed potential legal disputes by mediating conflicts between landlords and tenants before escalation occurred.
- .Generated additional revenue streams by identifying opportunities for ancillary income within properties such as advertising and event rentals.
- Identified target markets for property portfolio expansion, supporting company growth objectives.
- Streamlined the leasing process by creating standardized documentation and procedures, reducing approval timeframes.
- Negotiated favorable lease terms for clients, resulting in long-lasting relationships and repeat business.
- Implemented innovative digital marketing campaigns to promote available spaces for lease, attracting higher quality prospects.
- Trained junior leasing managers on best practices, improving team performance and client satisfaction levels.
- Delivered high-quality customer service to all stakeholders involved in the leasing process by consistently addressing concerns promptly.
- Communicated effectively with owners, residents, and on-site associates.
Client Relationship Manager (Rentals)
GREEN WORLD REAL ESTATE BROKERS
01.2022 - 10.2024
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Negotiated contracts with clients to secure long-term partnerships while safeguarding company interests.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
Customer Support Manager
SNAH TECHNICAL SERVICES
01.2020 - 01.2022
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Inspecting and giving instructions to the technical team regarding fixes the issue
- Follow-ups with clients regarding maintenance issues
- Supervision of the technical team regarding jobs assigned on daily basis
- Formulating and revising customer support policies and promoting their implementation
- Interviewing and hiring new employees
- Overseeing and evaluating the team's ongoing training efforts
Manager Administration
La Palma Properties
01.2016 - 01.2020
- Follow-up with tenants for renewals of the tenancy and negotiate lease if required
- Preparing Handover documents at the start of the lease and inspection of the apartment to resolve any maintenance issues if required
- Handling client’s/tenants’ complaints regarding any issue in the apartment regarding repairs /renovations
- Collection of rental Cheques/cash monthly, quarterly or yearly and security deposits and depositing rental Cheques & cash payments into landlord accounts for exclusive properties
- Paying service charges of exclusive properties and keeping proper record/MIS for organization & owner accounts
- Coordination with the maintenance team and supervising them to fix the maintenance job in vacant/occupied apartments
- Management of Tenancy Contracts, Handover, Renewals, and Termination of the contract
- Dealing with the clients and Landlords to arrange the viewings for available properties
- Processing Trakheesi to get RERA Permit Nos for each property needs to be advertised
- Vendor Management, Staff user id management for Real Estate Advertisement portals
- Working with Ejari System for activation/deactivation & Renewal of Ejari Contract
- Bookkeeping of all accounts related to VAT Return-Inbound and outbound sales
- Responsible of any other assignment assigned by the GM
IT Support Officer
Sapphire Business Advisory
01.2014 - 01.2015
- User email IDs creation, and password maintenance
- Troubleshooting of Laptops, PCs, scanner, printers and installation of required software/drivers
- Antivirus installation & updating as required
- Upgrade and resolving hardware & software related issues
- Maintained backup of user data, website content and products, Collaborate with development teams to discuss, analyze, or resolve usability issues
IT Support Administrator
Bank Alfalah Ltd (Abu Dhabi Group)
01.2007 - 01.2013
- Administering and providing IT Support over 500 Users on Microsoft Server 2003
- Troubleshoot all technology issues
- Maintain log and/or list of required repairs and maintenance
- Providing immediate support using RDP to internal users of the Bank
- Troubleshooting hardware/software issues on Laptops, PCs, and scanners
- User IDs management and Computer Object on Active Directory, file sharing access rights over the network users
- Supervision of IT roster team to maintain IT setup to ensure system availability round the Clock
- Managing Backup and Archiving of Data On-Site and Off-Site
- Administration and management of users access rights on core banking system (Cardpro v 5.0), testing of all inhouse applications & forwarding issues to the newly development team
- Preparing documentation related to IT Audit & Compliance and further improvement as per Audit Report
Education
MSc - Information Technology
Punjab University College of Information Technology
01.2006
Skills
- Property management
- Lease negotiation
- Resident relations
- Advertising expertise
- Lease administration
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Maintenance
- Administrative leadership
Languages
English
Urdu
Hindi
Personal Information
- Nationality: Pakistani
- Driving License: UAE Driving license (Light Vehicle)
- Visa Status: On Company Visa
Art Work
Love to watch tutorial or videos related to art work. I spent my free time in designing invitation cards, coloring or decorating different stuff to bring it in my personal use or gifting.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- UAE Driver's License
- Microsoft Server
- RERA Certified
- Microsoft Office
- IELTS
Accomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Part TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave4-day work weekCareer advancementCompany CultureQuote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
Microsoft Office
Adobe Acrobat writer
Adobe Photoshop
Interests
Travelling
Timeline
Senior Leasing Manager
Noghre Real Estate LLC
11.2024 - Current
Client Relationship Manager (Rentals)
GREEN WORLD REAL ESTATE BROKERS
01.2022 - 10.2024
Customer Support Manager
SNAH TECHNICAL SERVICES
01.2020 - 01.2022
Manager Administration
La Palma Properties
01.2016 - 01.2020
IT Support Officer
Sapphire Business Advisory
01.2014 - 01.2015
IT Support Administrator
Bank Alfalah Ltd (Abu Dhabi Group)
01.2007 - 01.2013
MSc - Information Technology
Punjab University College of Information Technology
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